# Template store payment error

**URL:** <https://community.glideapps.com/t/template-store-payment-error/74106>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [June 13, 2024, 1:03pm UTC](https://community.glideapps.com/t/template-store-payment-error/74106 "2024-06-13T13:03:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![teerakit.c](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/teerakit.c/32/69029_2.png) [@teerakit.c](https://community.glideapps.com/u/teerakit.c)\
**Post date:** [June 13, 2024, 1:03pm UTC](https://community.glideapps.com/t/template-store-payment-error/74106/1 "2024-06-13T13:03:38Z")

</div>

I’m having a few payment requests from the template store. But all of them are failed with the following error message in Stripe.

“message”: “Stripe doesn’t currently support application fees for platforms in US with connected accounts in TH.”  
“type”: “invalid\_request\_error”

Does anyone know how to fix this?

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<div class="post-metadata">

**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [June 13, 2024, 1:52pm UTC](https://community.glideapps.com/t/template-store-payment-error/74106/2 "2024-06-13T13:52:26Z")

</div>

This has been tagged so the team can review this. Thank you.

An alternative option for you is to contact the support team using the Intercom integration.

> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866):
>
> Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…