# Template Column Not Displaying Email Field

**URL:** <https://community.glideapps.com/t/template-column-not-displaying-email-field/75496>\
**Category:** Ask for Help\
**Created:** [August 7, 2024, 2:42pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496 "2024-08-07T14:42:01Z")\
**Posts on this page:** 12\
**Page:** 1

<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 7, 2024, 2:42pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/1 "2024-08-07T14:42:01Z")

</div>

I have a scenario where I have built a template column for the add rows mutation to use in a Call API action to add rows to a GBT.

I have 2 columns in the GBT (both have row owners applied in the GBT.)

- The first will store an email address (retrieved via a lookup in the user table for the user’s current Event where their email is stored as row owner for the FiledStaff column in the Events table).
- _(The users table also has row owners applied to the user email address.)_
- The second column will store an identifier related to a region (also retrieved via a lookup in the user table for the user’s current Event where the event’s regional identifier is stored as a row owner in the Events table).

The template column I have for the mutations to add rows is definitely set up correctly and the add rows is working as expected - **except** that the email field is not being reflected. The template column just shows the column name.

See results of the template column below.  
The last two items refer to the columns I mention above.  
Why would the email address not be returned correctly whilst the regional identifier is?

```auto
{
      "kind": "add-row-to-table",
      "tableName": "native-table-bf30626d-652e-4342-bcf7-",
      "columnValues": {
        "s6poc": "10",
        "NvNXi": "7",
        "WQjLU": "true",
        "VUfzu": "SBBMelhcQlGzY.dPEw0Kbg",
        "gM4U4": "6 August 2024",
        "DmjmN": "eevxI668SAGDo-XQbaihPQ",
        "3f9jj": "8727-Checkers Hyper FX Mall Of Africa",
        "QUPgg": "Johannesburg (Internal)",
        "rxrn0": "1004-Great North",
        "Dgylk": "hRr-MgCASQezVgUzaqMviA",
        "NLR7f": "Washing Powder Sheets",
        "5YITd": "Head Office",
        "6TylP": "Client",
        "nMzsZ": "Field",
        "AYnmd": "FieldStaff Email",
        "SZTtV": "c9Hk-sP.QFu73LJUdRZMLw"
        }
    }

```

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 8, 2024, 1:55am UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/2 "2024-08-08T01:55:12Z")

</div>

So you mean you’re referring to the “FieldStaff Email” column for Aynmd, but the result shows “FieldStaff Email” instead of the actual email?

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<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 8, 2024, 2:10am UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/3 "2024-08-08T02:10:07Z")

</div>

Yes that is correct. Pretty sure it has something to do with Row Owners but I am not sure.

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 8, 2024, 9:31am UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/4 "2024-08-08T09:31:33Z")

</div>

Sounds like you should report it to the team.

> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866/1):
>
> Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…

If you heard something from them, please let us know how this goes. Thank you!

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<div class="post-metadata">

**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [August 8, 2024, 12:13pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/5 "2024-08-08T12:13:44Z")

</div>

To be clear, you aren’t trying to retrieve the email address from a row that is not owned by the current user, are you?

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<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 8, 2024, 1:13pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/6 "2024-08-08T13:13:27Z")

</div>

Hi, the row is owned by the current user.

https://www.loom.com/embed/349b8476a48e47c7a87536a30273da3d?sid=91e5e23f-8bb6-465b-b7a3-dcc1decbf565

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<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [August 8, 2024, 1:23pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/7 "2024-08-08T13:23:29Z")

</div>

That’s odd.

If you add a template column to your Store Items table, and fill it with the value of that Single Value column from the User Profile row, what do you see?

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<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 8, 2024, 3:57pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/8 "2024-08-08T15:57:54Z")

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Hi Darren  
I see the Field Staff Email address as expected.  
 ![CleanShot 2024-08-08 at 08.55.56](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/9/b9e36d68abc9a2ce9f004d727a7f0f0e2763fe78.png)

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<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 9, 2024, 5:23pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/9 "2024-08-09T17:23:03Z")

</div>

Just some feedback - I presented the problem to the support team and got a suggestion from George to:

1. Simplify the “replacement” name of the field.
2. Move it higher up the list.

Here is updated template column and now works as expected. (Am sure the engineering team will be investigating why the anomaly occurred.)

 ![CleanShot 2024-08-09 at 10.16.32](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/b/bbbd1083b67d932812f5d3e007ee7c6db976000f.jpeg)

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 9, 2024, 11:59pm UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/10 "2024-08-09T23:59:38Z")

</div>

So “RowOwners / FieldStaffEmail” didn’t work but “AllocatedFSEmail” works?

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<div class="post-metadata">

**Author:** ![mwza](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mwza/32/43529_2.png) [@mwza](https://community.glideapps.com/u/mwza)\
**Post date:** [August 10, 2024, 12:49am UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/11 "2024-08-10T00:49:35Z")

</div>

Yes - and moving it up the list in the template column. I did both and so unsure if one or the other made the difference.

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [August 10, 2024, 12:51am UTC](https://community.glideapps.com/t/template-column-not-displaying-email-field/75496/12 "2024-08-10T00:51:33Z")

</div>

That’s weird and interesting. Thanks for sharing.