# Sync issue with deleted records in Glide app not deleting in Airtable

**URL:** <https://community.glideapps.com/t/sync-issue-with-deleted-records-in-glide-app-not-deleting-in-airtable/65670>\
**Category:** Report a Bug\
**Tags:** data-sync\
**Created:** [September 1, 2023, 11:28am UTC](https://community.glideapps.com/t/sync-issue-with-deleted-records-in-glide-app-not-deleting-in-airtable/65670 "2023-09-01T11:28:15Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Hyde\_Phillips](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hyde_phillips/32/62496_2.png) [@Hyde\_Phillips](https://community.glideapps.com/u/Hyde_Phillips)\
**Post date:** [September 1, 2023, 11:28am UTC](https://community.glideapps.com/t/sync-issue-with-deleted-records-in-glide-app-not-deleting-in-airtable/65670/1 "2023-09-01T11:28:15Z")

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Hi, there seems to be a sync issue with records not deleting in Airtable.

Users can add payments from the app, which updates in Airtable.

However, when I delete a payment record from my Glide app, it removes the data from Glide but not from Airtable. This is a big problem because payment totals that Airtable sends back to Glide are incorrect if anything is deleted.

There are a couple of Airtable automations that update & link the new record with existing ‘summary’ tables; however, I’ve tried turning off these automations then tried adding a new payment - but when deleted from Glide the record is still showing in Airtable.

This doesn’t happen in other tables - just the payments table.

Here’s my Glide app: [https://at-home-fitness-clients.glide.page/](https://at-home-fitness-clients.glide.page/)  
And here’s a video walking through the problem: [Loom | Free Screen & Video Recording Software | Loom](https://www.loom.com/share/671edd412705422994abcc3ced920b4c?sid=a9917db0-db38-4926-9edc-86623d44ec35)

Please help!

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [September 1, 2023, 10:55pm UTC](https://community.glideapps.com/t/sync-issue-with-deleted-records-in-glide-app-not-deleting-in-airtable/65670/2 "2023-09-01T22:55:38Z")

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That does look like a bug to me. Can you please submit a ticket? Thank you.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: