# Support hasn't responded to my last 3 requests - what's up?
**URL:** https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001
**Category:** Ask for Help
**Created:** [November 18, 2024, 8:17pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001 "2024-11-18T20:17:25Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@HeartwoodTreeCo](https://community.glideapps.com/u/HeartwoodTreeCo)
#### Post date: [November 18, 2024, 8:17pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/1 "2024-11-18T20:17:25Z")
This is what my support feed looks like… I haven’t gotten a single reply on anything I’ve asked about since this one on Oct. 24. 😥
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### Author:  [@Dirk](https://community.glideapps.com/u/Dirk)
#### Post date: [November 19, 2024, 8:56am UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/2 "2024-11-19T08:56:32Z")
Hi, same here. Very disappointing!
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### Author:  [@RocknRollCEO](https://community.glideapps.com/u/RocknRollCEO)
#### Post date: [November 19, 2024, 9:00am UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/3 "2024-11-19T09:00:33Z")
Not the first message I wanted to see as someone who’s just signed up.
Hoping it’s an anomalous situation.
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [November 19, 2024, 9:14am UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/4 "2024-11-19T09:14:41Z")
As somebody that uses Glide Support quite a bit, I can say that this is not typical. My experience is that Support will generally respond within 24 hours, and sometimes almost instantly, depending on the time of day.
Priority is of course given to Business & Enterprise users, but my understanding is that all paid plans are entitled to support.
Tagging @NoCodeAndy, who might be able to provide more info.
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### Author:  [@Dirk](https://community.glideapps.com/u/Dirk)
#### Post date: [November 19, 2024, 10:26am UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/5 "2024-11-19T10:26:37Z")
It’s incredibly frustrating that there has been no activity or response from the team for almost a week. Despite being on the business plan, we’re still dealing with persistent 500 error issues with the API, which we’re now forced to handle manually, taking up a significant amount of time and resources.
It’s deeply disappointing that our tickets haven’t even been acknowledged, leaving us with a poor impression of the support offered. @NoCodeAndy escalated this issue previously, but even that ticket remains unanswered. After the major outage in October, we were assured of improved communication and support, yet things seem to have deteriorated further.
This ongoing issue is severely impacting our business operations, and we urgently need input from support to resolve it.
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### Author:  [@HeartwoodTreeCo](https://community.glideapps.com/u/HeartwoodTreeCo)
#### Post date: [November 19, 2024, 12:17pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/6 "2024-11-19T12:17:22Z")
That’s what’s extra weird about this - up until October I generally got quick replies, and we’re on a Business plan.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [November 19, 2024, 2:31pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/7 "2024-11-19T14:31:54Z")
I’ve asked support to look into what’s going on.
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### Author:  [@George-Glide](https://community.glideapps.com/u/George-Glide)
#### Post date: [November 19, 2024, 2:49pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/8 "2024-11-19T14:49:44Z")
@Dirk @HeartwoodTreeCo
How are you both submitting Support requests?
Are you using the Chat bubble at the lower right of your screen when you are in the app you are having the issue with? If you do it that way information is passed to the support team that will speed up the process.
It is not recommended to just send an email to [support@glideapps.com](mailto:support@glideapps.com) since that method does not give us any information about the app or your account.
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### Author:  [@HeartwoodTreeCo](https://community.glideapps.com/u/HeartwoodTreeCo)
#### Post date: [November 19, 2024, 3:16pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/9 "2024-11-19T15:16:10Z")
I always use the chat within the app.
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### Author:  [@George-Glide](https://community.glideapps.com/u/George-Glide)
#### Post date: [November 19, 2024, 3:53pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/10 "2024-11-19T15:53:54Z")
Ok. I do see that you submitted a ticket late on Friday which we have not handled yet we are still backlogged from the weekend load. Someone will respond before end of day today.
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### Author:  [@HeartwoodTreeCo](https://community.glideapps.com/u/HeartwoodTreeCo)
#### Post date: [November 19, 2024, 4:52pm UTC](https://community.glideapps.com/t/support-hasnt-responded-to-my-last-3-requests-whats-up/78001/11 "2024-11-19T16:52:03Z")
There were at least three support requests for separate issues that were never responded to. Will you be looking back to find those as well, or should I resubmit?