# Support for My App **URL:** \ **Category:** Report a Bug\ **Created:** [March 16, 2021, 12:40pm UTC](https://community.glideapps.com/t/support-for-my-app/24351 "2021-03-16T12:40:51Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:40pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/1 "2021-03-16T12:40:51Z")
My app is not allowing me to log in with google. It says This email does not have access to this app. Please try another. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/9/692011fc2af1ee9b2dfc06ff7729ef85aa28392f.png) It’s been like this for 20 mins or more. This needs to get fixed, this is interrupting me doing my work. ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:47pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/2 "2021-03-16T12:47:26Z")
@JackVaughan ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 16, 2021, 12:48pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/3 "2021-03-16T12:48:12Z")
Is this a Private Pro app, by any chance? ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:49pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/4 "2021-03-16T12:49:30Z")
No, it’s not a Private Pro App. It’s just the free version, it’s a free app. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 16, 2021, 12:50pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/5 "2021-03-16T12:50:30Z")
Do you mind sharing the link to your app, and I’ll try it? ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:51pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/6 "2021-03-16T12:51:22Z")
I can’t share the app, it’s for our school district. It’s for privacy concerns. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 16, 2021, 12:52pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/7 "2021-03-16T12:52:26Z")
Okay, so what do your Privacy Settings look like? And have you configured User Profiles? ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:52pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/8 "2021-03-16T12:52:54Z")
Yes, the app is Public with email. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 16, 2021, 12:54pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/9 "2021-03-16T12:54:53Z")
And you’ve ticked the box to allow sign-in with Google, yes? (Apologies for asking obvious questions, but just going through a process of elimination) ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 12:55pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/10 "2021-03-16T12:55:15Z")
Yes, I have. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 16, 2021, 12:57pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/11 "2021-03-16T12:57:42Z")
Okay, I’m running out of ideas. You may be best to contact Glide Support ([support@glideapps.com](mailto:support@glideapps.com)) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [March 16, 2021, 12:59pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/13 "2021-03-16T12:59:18Z")
Have you tried logging in with incognito mode? ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 1:00pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/15 "2021-03-16T13:00:24Z")
No, I have not. ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [March 16, 2021, 1:06pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/16 "2021-03-16T13:06:11Z")
If you’re trying to login with an organisation email ([yourname@yourschool.com](mailto:yourname@yourschool.com)) that may not work. Your organisation might block access to specific apps (or third-parties apps). Try to login with your personal gmail account and see if it works. Happens to me also with my orgs. account. ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 1:08pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/17 "2021-03-16T13:08:23Z")
The thing is, I have another app about the same. It allows me to login to that one but not the main app I use. So it seems weird. ---
**Author:** ![Cody\_Williams](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cody_williams/32/23444_2.png) [@Cody\_Williams](https://community.glideapps.com/u/Cody_Williams)\ **Post date:** [March 16, 2021, 1:09pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/18 "2021-03-16T13:09:04Z")
I have also logged in with my school email for this app before multiple times. ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [March 16, 2021, 1:18pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/19 "2021-03-16T13:18:01Z")
Ok try to do a hard refresh : > [@Blank screen after creating app](https://community.glideapps.com/t/blank-screen-after-creating-app/24220/2): > > Have you tried to do a forced refresh (sign-out, close the browser, clear the cache) **and only after that** retry to publish the app again. If the problem persists you should definetly contact : [support@glideapps.com](mailto:support@glideapps.com) You may also want to delete the app from your phone and download it again. Hopefully this will help ! ---
**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\ **Post date:** [March 16, 2021, 5:50pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/20 "2021-03-16T17:50:05Z")
Did you manage to make it work ? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [March 16, 2021, 6:06pm UTC](https://community.glideapps.com/t/support-for-my-app/24351/21 "2021-03-16T18:06:32Z")
We show the error “this email address does not have access” when there are _any_ errors signing in, including when there’s a network error. This is likely an issue with your browser or network blocking the login. Try logging in on a different Internet connection—maybe your school network is blocking it.