# Support Category Advices

**URL:** <https://community.glideapps.com/t/support-category-advices/22583>\
**Category:** Ask for Help\
**Created:** [February 10, 2021, 9:58pm UTC](https://community.glideapps.com/t/support-category-advices/22583 "2021-02-10T21:58:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![AymenM](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aymenm/32/21370_2.png) [@AymenM](https://community.glideapps.com/u/AymenM)\
**Post date:** [February 10, 2021, 9:58pm UTC](https://community.glideapps.com/t/support-category-advices/22583/1 "2021-02-10T21:58:48Z")

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Hello everyone !

In order to help you get the most suitable information based on your issue here are some recommendations :

This is the #help-how-to category, where you will ask any questions if you’re experiencing issues with Glide. _Most of the assistance will be given by your fellow community members._ For official support, the members will be tagged by a little **staff** tag next to their username.

Please read the following recommendations before opening a support topic so you can be properly helped. Remember, the more information the better!

**You may include:**

- Device brand, model, and current operating system version. Example: iPad Air 2 iOS12, or Samsung GalaxyA8 Android 6.0
- Any device modifications such as “rooted” or “jailbroken”, custom ROM, or third party apps installed such as screen recorders (if in production state)
- Include brief steps you’ve taken to troubleshoot without success. Example: “restarted the app, and reinstalled app without resolution”
- Screenshots are welcome

If you have a issues regarding your Glide app subscriptions, log in errors, or other technical issues requiring the exchange of personal information such as email, purchase receipts, etc. I recommend you to contact support by email [here](https://Support@glideapps.com).

When contacting support via email for one of the issues listed above it is recommended to always include:

- Email address
- Device
- Complete copy of purchase receipt (pasted or screenshot) if your issue concerns a subscription

Help each other and help the community help you!

Hope you find these useful 🙂