# Students can't log into glide app, says "reset"

**URL:** https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861
**Category:** Ask for Help
**Created:** [September 16, 2020, 12:40am UTC](https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861 "2020-09-16T00:40:24Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![dlandry](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dlandry/32/12703_2.png) [@dlandry](https://community.glideapps.com/u/dlandry)
#### Post date: [September 16, 2020, 12:40am UTC](https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861/1 "2020-09-16T00:40:24Z")

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Like the title says, about half my students can’t log into my glide app. When they click on the link, the browser simply responds with plain text saying “reset.” Other students can log in fine. Doesn’t seem to be device-dependent. Students are using chromebook accounts issued by the school district, and I’ve copied and pasted their student emails into my users tab.

Any advice?

 ![Capture3 Redacted](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/6/6df2f4de69b24130fe523003de11362971187b45.jpeg)

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [September 16, 2020, 12:47am UTC](https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861/2 "2020-09-16T00:47:34Z")

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I can access that normally. On Macbook, in Vietnam.

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### Author: ![kyleheney](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kyleheney/32/41173_2.png) [@kyleheney](https://community.glideapps.com/u/kyleheney)
#### Post date: [September 16, 2020, 12:48am UTC](https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861/3 "2020-09-16T00:48:07Z")

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Is it an email-login app or a password app? If it’s password, only one person can access it at a time (unless it’s Pro).

Edit: nevermind, just tried after zooming in on your screenshot to see the url. It’s email login, so that’s not the problem.

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### Author: ![dlandry](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dlandry/32/12703_2.png) [@dlandry](https://community.glideapps.com/u/dlandry)
#### Post date: [September 16, 2020, 2:19am UTC](https://community.glideapps.com/t/students-cant-log-into-glide-app-says-reset/15861/4 "2020-09-16T02:19:07Z")

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It’s public with email, and allows google sign-in.