# Stuck on Payment address

**URL:** <https://community.glideapps.com/t/stuck-on-payment-address/78179>\
**Category:** Ask for Help\
**Created:** [November 25, 2024, 9:20am UTC](https://community.glideapps.com/t/stuck-on-payment-address/78179 "2024-11-25T09:20:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Keith\_Chikumbirike](https://avatars.discourse-cdn.com/v4/letter/k/5daacb/32.png) [@Keith\_Chikumbirike](https://community.glideapps.com/u/Keith_Chikumbirike)\
**Post date:** [November 25, 2024, 9:20am UTC](https://community.glideapps.com/t/stuck-on-payment-address/78179/1 "2024-11-25T09:20:13Z")

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Hello everyone, Kindly assist on how to restart check out

I’m trying to make a subscription for **Maker** , but my billing address seems challenging as I have a new card. The billing address fields are greyed out, so I can’t even edit them. The instruction is to restart, but how do I do that?

Below is a screenshot :

 ![Screenshot (101)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/8/a864da1a2d71221512adc06e1a1d4eb7f172ee1f.png)

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [November 25, 2024, 9:30am UTC](https://community.glideapps.com/t/stuck-on-payment-address/78179/2 "2024-11-25T09:30:03Z")

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What happens if you just reload your browser window?

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<div class="post-metadata">

**Author:** ![Keith\_Chikumbirike](https://avatars.discourse-cdn.com/v4/letter/k/5daacb/32.png) [@Keith\_Chikumbirike](https://community.glideapps.com/u/Keith_Chikumbirike)\
**Post date:** [November 25, 2024, 9:33am UTC](https://community.glideapps.com/t/stuck-on-payment-address/78179/3 "2024-11-25T09:33:03Z")

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I just come back to the same place and cant edit the billing add or proceed

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [November 25, 2024, 10:08am UTC](https://community.glideapps.com/t/stuck-on-payment-address/78179/4 "2024-11-25T10:08:11Z")

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Odd.  
I guess my only other suggestion would be to try clearing cookies and cache, and try again.  
If that doesn’t work, you may need to reach out directly to Glide Support.