# Sitio no carga cuando se excluye el "www" **URL:** \ **Category:** Ask for Help\ **Created:** [November 22, 2022, 5:46pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715 "2022-11-22T17:46:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 22, 2022, 5:46pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/1 "2022-11-22T17:46:02Z")
Hola. Estoy buscando ayuda. Tengo una página web publicada con Glide y tengo un problema. La página no carga cuando se omite el “www”. Cuando se digita la URL sin “www”, la página no carga y sale error “Código de error: SSL\_ERROR\_NO\_CYPHER\_OVERLAP”. ¿Saben cómo puedo solicionar este error? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 22, 2022, 6:33pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/2 "2022-11-22T18:33:44Z")
> [@Why doesn’t my GlideApp work without WWW?](https://community.glideapps.com/t/why-doesn-t-my-glideapp-work-without-www/54006): > > Ultimately I’m looking to imbed a Custom Domain in a Twitter post. What if any are the suggestions? It doesn’t seem like my Glideapp works without the ‘www’ in front. @Jeff_Hager @Darren_Murphy @Uzo @Robert_Petitto Apologies for the mentions but I’m kinda in a crunch ---
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 22, 2022, 8:50pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/3 "2022-11-22T20:50:45Z")
¡Auxilio! Realicé el proceso y ahora no sirve de ninguna forma. Ahora con “www” y sin “www” no sirve! “Código de error: SSL\_ERROR\_NO\_CYPHER\_OVERLAP” ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 22, 2022, 8:55pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/4 "2022-11-22T20:55:31Z")
Are you using Firefox? Do you have the latest version? Have you tried another browser? Does your domain have a valid SSL certificate? ---
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 22, 2022, 9:13pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/5 "2022-11-22T21:13:49Z")
¿Estás usando Firefox? No ¿Tienes la última versión? Si ¿Has probado otro navegador? Si ¿Tu dominio tiene un certificado SSL válido? Si ¿Debo esperar las 24 horas de la propagación? ![24 horas](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/c/3c9065554f997c184c2a47fd09d408222830f651.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 23, 2022, 12:21am UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/6 "2022-11-23T00:21:20Z")
I’m not really sure. To be honest, I’ve never had to set up a custom domain. If the domain is new, then yes, I would definitely wait 24 hours to make sure everything has propagated. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [November 23, 2022, 12:27am UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/7 "2022-11-23T00:27:04Z")
In my experience it’s usually pretty quick, within minutes. The SSL can take a little longer, maybe up to an hour. But I’m sure that depends on where in the world you are - or more accurately, how many DNS hops away you are from the hosting providers DNS servers 🙂 ---
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 24, 2022, 11:15am UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/8 "2022-11-24T11:15:41Z")
Hola. Ya pasaron más de 24 horas y mi sitio continua fuera de línea. Por favor alguien que me ayude porque estoy perdiendo mis clientes ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [November 24, 2022, 11:24am UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/9 "2022-11-24T11:24:49Z")
Do you mind sharing the URL so we can help test it? ---
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 24, 2022, 11:38am UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/10 "2022-11-24T11:38:11Z")
Si claro. Es [deportebogota.com](http://deportebogota.com) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [November 24, 2022, 12:00pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/11 "2022-11-24T12:00:09Z")
Okay, that returns an SSL error. But, I suspect that the DNS may not be correctly configured. When I do a host lookup on your URL, I get the following: ```auto $ host deportebogota.com deportebogota.com has address 104.22.4.63 deportebogota.com has IPv6 address 2a02:4780:13:905:0:2ee5:d88b:1 deportebogota.com mail is handled by 10 mx2.hostinger.co. deportebogota.com mail is handled by 5 mx1.hostinger.co. ``` The above doesn’t look right to me. I would expect to see something like: ```auto $ host xyz.com xyz.com is an alias for custom.glideapps.com. custom.glideapps.com is an alias for edge-proxy.glideapp.io.cdn.cloudflare.net. edge-proxy.glideapp.io.cdn.cloudflare.net has address 104.17.99.97 edge-proxy.glideapp.io.cdn.cloudflare.net has address 104.17.100.97 edge-proxy.glideapp.io.cdn.cloudflare.net has IPv6 address 2606:4700::6811:6361 edge-proxy.glideapp.io.cdn.cloudflare.net has IPv6 address 2606:4700::6811:6461 ``` So my suggestion would be to carefully check your DNS settings. Disclaimer: I am aware that Glide have recently been moving from fly to cloudflare as an edge proxy provider, so my diagnosis could be off. ---
**Author:** ![alejorugeles](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alejorugeles/32/49855_2.png) [@alejorugeles](https://community.glideapps.com/u/alejorugeles)\ **Post date:** [November 24, 2022, 12:27pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/12 "2022-11-24T12:27:27Z")
Pero Glide me dice que los DNS están bien ![24 horas](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/c/3c9065554f997c184c2a47fd09d408222830f651.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [November 24, 2022, 12:36pm UTC](https://community.glideapps.com/t/sitio-no-carga-cuando-se-excluye-el-www/54715/13 "2022-11-24T12:36:18Z")
Yes, I see that. I’m not sure then. It might be best to contact [Glide Support](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc).