# "Show detail" screen not saving data? **URL:** \ **Category:** Ask for Help\ **Created:** [May 6, 2024, 9:41am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107 "2024-05-06T09:41:58Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 7, 2024, 8:33am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/21 "2024-05-07T08:33:05Z")
Pls do, this is driving me nuts… You don’t think I should rather do an “Open New view” instead of edit in “Detail View” ---
**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\ **Post date:** [May 7, 2024, 9:59am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/22 "2024-05-07T09:59:55Z")
I have experienced a similar situation, namely editing the wrong user email through the application and failing, but I haven’t tested it again. Another thing is when we change the status of the row owner in your Data Editor, you will see that the reaction is very slow and sometimes it seems to hang (note that I am using Google Sheets). I ignore these symptoms because I rarely edit them. Perhaps you can test it more thoroughly if this is indeed true and important for you. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 7, 2024, 12:09pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/23 "2024-05-07T12:09:37Z")
> [@Gary\_Willmott](#): > > You don’t think I should rather do an “Open New view” instead of edit in “Detail View New Screen just means you get a completely independent screen design layout. Detail Screen means the design layout is linked to the table, so you can refer to that same layout throughout your app. You can change it if you want but it should not make a difference. Either way the screen is attached to the same rows of data. If it does work, then that means there is some kind of bug with your Detail Screen or components, but that would be something for Glide to dig into and fix. ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 7, 2024, 1:12pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/24 "2024-05-07T13:12:13Z")
Yeh this is getting me concerned. What is the best way to raise this with Glide team ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 7, 2024, 2:45pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/25 "2024-05-07T14:45:45Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 12:35pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/26 "2024-05-09T12:35:03Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > he option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing En I find that quite harsh, that even though I’m a paid customer, I still can’t contact support for a pretty serious issue… ?? I am starting to lose my trust in Glide here. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 9, 2024, 12:43pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/27 "2024-05-09T12:43:10Z")
Which Plan do you have? Did you try opening a ticket? I think those instructions might need updating, as I’m pretty sure with the new pricing plans _all_ paid plans are entitled to Glide Support. ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 12:49pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/28 "2024-05-09T12:49:08Z")
I’m on Maker Plan and no option for support from within app ??? ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/d/6d1c4a680d1023ac007ef7d8043d033da24a574d.jpeg) Or help docs ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/3/7366bcafd31b0c585236cad5f1957f86d638ecde.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 9, 2024, 12:51pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/29 "2024-05-09T12:51:43Z")
hmm, something not adding up there. The Pricing Page on the website clearly indicates that Glide Support is available on the Maker Plan. ![CleanShot 2024-05-09 at 20.49.51@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/5/05dfa1718aad874b6ebb95d811a8d33d2936477f.jpeg) Leave this with me, I’ll see if I can get clarification. ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 12:52pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/30 "2024-05-09T12:52:40Z")
> [@Darren\_Murphy](#): > > hose instructions might need updating, as I’m pretty sure with the new pricing plans _all_ paid plans are entitled to Glide Support. Tx Darren 🙏 🙏 🙏 🙏 🙏 ---
**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\ **Post date:** [May 9, 2024, 12:55pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/31 "2024-05-09T12:55:33Z")
Have you tried the question mark button in the bottom right corner of your dashboard? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 9, 2024, 12:57pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/32 "2024-05-09T12:57:24Z")
haha yes, of course! Okay, those instructions _definitely_ need updating. I’ll do that shortly. ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 12:58pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/33 "2024-05-09T12:58:30Z")
Just to loop back to the main problem I turn off admin in Editor for Addai ![Screenshot 2024-05-09 at 14.53.38](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/c/cc6b628482ce720897f9823927e1231bb8b32b39.jpeg) Go to live web browser and it’s still on ![Screenshot 2024-05-09 at 14.53.57](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/d/4d6361de99723dc7daada8fdcedf787204dac69e.png) Visa versa for Lisa I turn on in Editor ![Screenshot 2024-05-09 at 14.51.29](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/8/d85500dae9e309104f7756353161ba92e1112be5.jpeg) and it doesn’t turn on ![Screenshot 2024-05-09 at 14.51.51](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/1/d137fd59ce5b707761b218d23eeb04be4be4a1b7.jpeg) ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 1:04pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/34 "2024-05-09T13:04:08Z")
Ahh thanks. I didn’t notice it as I was using old instructions. I posted now ---
**Author:** ![Himaladin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/himaladin/32/71023_2.png) [@Himaladin](https://community.glideapps.com/u/Himaladin)\ **Post date:** [May 9, 2024, 2:29pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/35 "2024-05-09T14:29:57Z")
I tested it with three applications arranged with two of the same browsers and one builder, the result is not the same where there is always a delay of about 5-10 seconds and sometimes it doesn’t turn on continuously. In this case, I usually ask my users to close and reopen the application again to update the settings I made. ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 9, 2024, 3:59pm UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/36 "2024-05-09T15:59:20Z")
Tx for the effort here However it’s just not ideal to ask user to close and reopen a browser I hope they find a fix for this ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 13, 2024, 6:16am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/37 "2024-05-13T06:16:52Z")
Posted to support on 9 May, still haven’t heard a thing? is there a way to escalate to them? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 13, 2024, 6:19am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/38 "2024-05-13T06:19:09Z")
You should have received an email with an acknowledgement and a ticket number shortly after submitting. Did you get that? ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 13, 2024, 6:25am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/39 "2024-05-13T06:25:07Z")
Yip see below Interesting, they have me as “Starter” in email However I am paying for "“Maker” ? ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/c/1c5a590ccc22840cd16b4cc12a01eeb6fd1338bc.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 13, 2024, 6:39am UTC](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107/40 "2024-05-13T06:39:57Z")
Okay, what you can do is reply to that email and ask for an update. [Previous page](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107.md?page=1) [Next page](https://community.glideapps.com/t/show-detail-screen-not-saving-data/73107.md?page=3)