# Send Mail not possible

**URL:** https://community.glideapps.com/t/send-mail-not-possible/74733
**Category:** Report a Bug
**Created:** [July 9, 2024, 7:39am UTC](https://community.glideapps.com/t/send-mail-not-possible/74733 "2024-07-09T07:39:53Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Bernd\_Grimm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bernd_grimm/32/81073_2.png) [@Bernd\_Grimm](https://community.glideapps.com/u/Bernd_Grimm)
#### Post date: [July 9, 2024, 7:39am UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/1 "2024-07-09T07:39:53Z")

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_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_

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**App ID:** 8yBWpCiIlC3jbVC7MwCR

- In the Glide builder URL, e.g.  
[BAZ](https://fega-o.glide.page/dl/245b4e)

**Description**

- Couldn´t send mail  
 ![Bildschirmfoto 2024-07-09 um 09.36.25](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/5/d52784705ad9341367b3fb374109eb30a4970eca.png)

**How to replicate**

- Build an action - setup action "send mail - I´m on the Business-Plan

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [July 9, 2024, 12:48pm UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/2 "2024-07-09T12:48:51Z")

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Is this any chance an action that was duplicated from another action? Or is it brand new? Can you try removing that send email action and adding it again?

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### Author: ![Bernd\_Grimm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bernd_grimm/32/81073_2.png) [@Bernd\_Grimm](https://community.glideapps.com/u/Bernd_Grimm)
#### Post date: [July 9, 2024, 2:34pm UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/3 "2024-07-09T14:34:41Z")

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it is new. i have already tested 2 ways. once via a button and once via a user action. Both times I get an error message.

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### Author: ![Kev](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kev/32/70646_2.png) [@Kev](https://community.glideapps.com/u/Kev)
#### Post date: [July 9, 2024, 5:31pm UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/4 "2024-07-09T17:31:51Z")

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Hello Bernd!

I ran into the same problem before. Apparently this only happens when using the editor, once you access the app through its published/live mode, it should work.

I encountered other users with this same issue, but I have no clue what’s behind it. If you want the quick workaround, try triggering the action from the published app.

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### Author: ![Bernd\_Grimm](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bernd_grimm/32/81073_2.png) [@Bernd\_Grimm](https://community.glideapps.com/u/Bernd_Grimm)
#### Post date: [July 9, 2024, 6:14pm UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/5 "2024-07-09T18:14:20Z")

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exactly this was the problem - many thanks!!

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [July 16, 2024, 6:14pm UTC](https://community.glideapps.com/t/send-mail-not-possible/74733/6 "2024-07-16T18:14:54Z")

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