# Scanner component is not working on iPhone

**URL:** <https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915>\
**Category:** Report a Bug\
**Created:** [January 2, 2025, 9:45am UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915 "2025-01-02T09:45:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![primechome](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@primechome](https://community.glideapps.com/u/primechome)\
**Post date:** [January 2, 2025, 9:45am UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/1 "2025-01-02T09:45:07Z")

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_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_

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**Team ID:**

- In the Glide dashoard URL, e.g.  
`https://go.glideapps.com/o/LkBdbpSiBY6Lt6EAoHdm`

**App ID:**

- In the Glide builder URL, e.g.  
`https://go.glideapps.com/app/T84UhAvkvt7127WPY8ZN/layout`

**Description**

- The Scanner component is not working on iPhone 15 Pro Max with iOS version 18.2.

**How to replicate**

- Add the Scanner component on an empty screen. The scanner works at Glide Layout. However it does not work after install on iPhone 15 Pro Max. Attached is screen captured of the Glide app that install on iPhone and ran the Scanner screen.
- Please assist. Thank you.

 ![Glide_scanner](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/4/549bc9c27d727132d5b32dbf3a961cc7c7823b35.jpeg)

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**Author:** ![NFNHello](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nfnhello/32/3371_2.png) [@NFNHello](https://community.glideapps.com/u/NFNHello)\
**Post date:** [January 2, 2025, 4:49pm UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/2 "2025-01-02T16:49:24Z")

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Does your browser have permissions to use your camera? I had a similar issue with location services, and it turned out that I had previously revoked Safari’s access to my location. Also, the scanner uses updates. You might double check that your plan has updates available.

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**Author:** ![primechome](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@primechome](https://community.glideapps.com/u/primechome)\
**Post date:** [January 3, 2025, 8:40am UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/3 "2025-01-03T08:40:31Z")

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Hi NFNHello,

Thanks. I managed resolve the issue.

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**Author:** ![NFNHello](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nfnhello/32/3371_2.png) [@NFNHello](https://community.glideapps.com/u/NFNHello)\
**Post date:** [January 3, 2025, 2:25pm UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/4 "2025-01-03T14:25:25Z")

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How did you resolve the issue? I’m sure someone else will have the same problem and could benefit from your experience.

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**Author:** ![primechome](https://avatars.discourse-cdn.com/v4/letter/p/9f8e36/32.png) [@primechome](https://community.glideapps.com/u/primechome)\
**Post date:** [January 6, 2025, 5:39am UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/5 "2025-01-06T05:39:15Z")

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I reinstall the app and restart the iPhone. The scanner component can work as normal.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [January 13, 2025, 5:40am UTC](https://community.glideapps.com/t/scanner-component-is-not-working-on-iphone/78915/6 "2025-01-13T05:40:08Z")

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