# Requesting manual review for an accidental same-day renewal charge (Portal auto-rejected)

**URL:** https://community.glideapps.com/t/requesting-manual-review-for-an-accidental-same-day-renewal-charge-portal-auto-rejected/87296
**Category:** Ask for Help
**Created:** [June 10, 2026, 7:57pm UTC](https://community.glideapps.com/t/requesting-manual-review-for-an-accidental-same-day-renewal-charge-portal-auto-rejected/87296 "2026-06-10T19:57:10Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![Josiah\_Poole](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/josiah_poole/32/95323_2.png) [@Josiah\_Poole](https://community.glideapps.com/u/Josiah_Poole)
#### Post date: [June 10, 2026, 7:57pm UTC](https://community.glideapps.com/t/requesting-manual-review-for-an-accidental-same-day-renewal-charge-portal-auto-rejected/87296/1 "2026-06-10T19:57:10Z")

</div>

Hi Glide Team,

My account was automatically charged today for an Explorer subscription renewal that I no longer need. I immediately canceled the plan within minutes of the charge to prevent future billing and have not used any data or features for this upcoming cycle.

I contacted support and filled out the refund portal, but the portal instantly issued an automated rejection because it was a “renewal” rather than a brand-new subscription.

While I understand the strict wording of the policy, keeping a full month’s payment for a service that was auto-charged today, immediately canceled, and went entirely unused feels incredibly unfair. Could a community manager or billing administrator please review this as a good-faith courtesy refund?

Thank you for your time and help.