# Request for Maker Plan Refund **URL:** \ **Category:** Ask for Help\ **Tags:** glide-escalated\ **Created:** [November 5, 2024, 1:36pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629 "2024-11-05T13:36:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Alice\_Ho](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alice_ho/32/81625_2.png) [@Alice\_Ho](https://community.glideapps.com/u/Alice_Ho)\ **Post date:** [November 5, 2024, 1:36pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/1 "2024-11-05T13:36:01Z")
I have been trying to reach out to Glide customer support team but never got back so I write my request here. I recently subscribed to the Maker Plan, hoping it would provide all the functionality needed to build an app that meets my project requirements. However, after further exploration, I realized that certain essential features I need are either not available or require complex workarounds. Unfortunately, this means that Glide, despite its many strengths, doesn’t quite align with my needs at this time. I reached out and asked for a refund just a couple hours after I purchased it a few days ago. Please contact me and provide further instruction for the refund. Thank you very much. I appreciate your assistance and look forward to your response. ---
**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\ **Post date:** [November 5, 2024, 1:37pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/2 "2024-11-05T13:37:23Z")
@glide Refund request here. @Alice_Ho : FYI # Refund Policy > If you’re unhappy, we will issue you a full refund within **14 days of your initial purchase date**. You must [submit a refund request](https://www.glideapps.com/legal/refunds?openChat=true) within this **14-day period to qualify for a refund**. > > No refunds will be given after 14 days of your initial purchase date. > _Source : [Refunds | Glide](https://www.glideapps.com/legal/refunds)_ ---
**Author:** ![Alice\_Ho](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alice_ho/32/81625_2.png) [@Alice\_Ho](https://community.glideapps.com/u/Alice_Ho)\ **Post date:** [November 5, 2024, 1:40pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/3 "2024-11-05T13:40:01Z")
@MaximeBaker Thank you for the information! I will submit the request right away. ---
**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\ **Post date:** [November 5, 2024, 1:45pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/4 "2024-11-05T13:45:06Z")
Could you share what features were you looking forward to? ---
**Author:** ![Alice\_Ho](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alice_ho/32/81625_2.png) [@Alice\_Ho](https://community.glideapps.com/u/Alice_Ho)\ **Post date:** [November 5, 2024, 1:47pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/5 "2024-11-05T13:47:19Z")
Actually, I kept running in circles, there was no actual form to fill out and even hard to talk to the chatbot on website. I need further assistance. ---
**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\ **Post date:** [November 5, 2024, 1:49pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/6 "2024-11-05T13:49:06Z")
There are a lot of gliders that are here to help. Feel free to ask, and we are going to be happy to help you! 🙂 ---
**Author:** ![Alice\_Ho](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/alice_ho/32/81625_2.png) [@Alice\_Ho](https://community.glideapps.com/u/Alice_Ho)\ **Post date:** [November 6, 2024, 12:26pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/7 "2024-11-06T12:26:41Z")
@glide I don’t know what happen to your customer support team, but I have not heard a single word from you since I tried to submit the refund. The refund submission doesn’t work, nobody replies the email, I didn’t get any help from you. Please contact me as soon as possible. ---
**Author:** ![slscustom.ru](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/slscustom.ru/32/77336_2.png) [@slscustom.ru](https://community.glideapps.com/u/slscustom.ru)\ **Post date:** [November 6, 2024, 1:14pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/8 "2024-11-06T13:14:26Z")
Hi, Alice\_Ho! Refund🤔 I remember, if you cancelling paid plan, the rest of money will keeping in your Glide team account without posibility to take it back to you card. But, you can use it in a future to pay another plan. May be im wrong, but there no anything to deal with the Glide team. ---
**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\ **Post date:** [November 6, 2024, 1:56pm UTC](https://community.glideapps.com/t/request-for-maker-plan-refund/77629/9 "2024-11-06T13:56:43Z")
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email. [Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)