# Renewal of my PRO does not work

**URL:** <https://community.glideapps.com/t/renewal-of-my-pro-does-not-work/34890>\
**Category:** Ask for Help\
**Created:** [November 22, 2021, 6:42am UTC](https://community.glideapps.com/t/renewal-of-my-pro-does-not-work/34890 "2021-11-22T06:42:22Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Yevhen\_Lopukhin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yevhen_lopukhin/32/1410_2.png) [@Yevhen\_Lopukhin](https://community.glideapps.com/u/Yevhen_Lopukhin)\
**Post date:** [November 22, 2021, 6:42am UTC](https://community.glideapps.com/t/renewal-of-my-pro-does-not-work/34890/1 "2021-11-22T06:42:22Z")

</div>

I am unable to pay my PRO through your system. I tried using VISA and MasterCard and always the same answer: “The card was declined.”, Although both cards are active and in order.  
I wrote to support and just got a link to the FAQ, where there is nothing about payment methods. Your invoice does not contain payment details. What should I do?