# Real email addresses not collected in starter plan?

**URL:** <https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318>\
**Category:** Ask for Help\
**Created:** [April 27, 2022, 8:58pm UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318 "2022-04-27T20:58:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\
**Post date:** [April 27, 2022, 8:58pm UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318/1 "2022-04-27T20:58:46Z")

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I upgraded my glidepage to the starter plan and I noticed that I cannot collect the real email addresses of my users. Is that true?

Edit:  
I made a glideapp and saw that I collect real email addresses there. Can anyone please tell me how to collect real email addresses in GLIDE PAGES? I can’t find that option in the settings.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [April 28, 2022, 12:43am UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318/2 "2022-04-28T00:43:34Z")

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Do we have a reason for this @SantiagoPerez ?

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**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\
**Post date:** [April 28, 2022, 12:45am UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318/3 "2022-04-28T00:45:31Z")

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Are you experiencing the same thing?

I thought there is now no difference in pricing between Glideapps and Glide pages.

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [April 28, 2022, 12:48am UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318/4 "2022-04-28T00:48:33Z")

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I’m not sure about that, please submit it to the support team to get help. I have not published any Glide Pages under the new plans.

[https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new)

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**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\
**Post date:** [April 28, 2022, 12:50am UTC](https://community.glideapps.com/t/real-email-addresses-not-collected-in-starter-plan/41318/5 "2022-04-28T00:50:43Z")

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I will wait to see if it’s official by glide or not otherwise I will submit a ticket.

Thanks, man.