# Public with email pin not working, Apple or all?

**URL:** <https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389>\
**Category:** Report a Bug\
**Created:** [June 6, 2020, 8:06am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389 "2020-06-06T08:06:17Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![GaryBritton](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@GaryBritton](https://community.glideapps.com/u/GaryBritton)\
**Post date:** [June 6, 2020, 8:06am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/1 "2020-06-06T08:06:17Z")

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Hi, l seem to be struggling with a frozen screen on an iPhone when a new user wants to install my app.

The sign in process works ok to email a pin, but the enter pin box appears to be locked. Not sure if this is an iPhone, all phone, or app issue.

Anybody else struggling?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 6, 2020, 8:07am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/2 "2020-06-06T08:07:19Z")

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Can you give me your app link so I can test?

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**Author:** ![GaryBritton](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@GaryBritton](https://community.glideapps.com/u/GaryBritton)\
**Post date:** [June 6, 2020, 8:12am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/3 "2020-06-06T08:12:16Z")

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I’m relatively new here, does this reply to one or all. I need to restrict access as it could cause issues if multiple people access the app

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 6, 2020, 8:12am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/4 "2020-06-06T08:12:53Z")

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If you have concern about restricting access you can private message me the link.

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**Author:** ![GaryBritton](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@GaryBritton](https://community.glideapps.com/u/GaryBritton)\
**Post date:** [June 6, 2020, 8:16am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/6 "2020-06-06T08:16:17Z")

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Done, I would appreciate your viee

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 6, 2020, 8:19am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/7 "2020-06-06T08:19:13Z")

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Accessed it normally with both iPhone and Macbook here, can you try reinstalling the app?

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**Author:** ![GaryBritton](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@GaryBritton](https://community.glideapps.com/u/GaryBritton)\
**Post date:** [June 6, 2020, 8:44am UTC](https://community.glideapps.com/t/public-with-email-pin-not-working-apple-or-all/10389/8 "2020-06-06T08:44:31Z")

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Hi, I reinstalled and good to go. Thank you my friend for your rapid response and great help.