# Profile/account help **URL:** https://community.glideapps.com/t/profile-account-help/8222 **Category:** Ask for Help **Created:** [April 30, 2020, 4:17pm UTC](https://community.glideapps.com/t/profile-account-help/8222 "2020-04-30T16:17:31Z") **Posts on this page:** 5 **Page:** 1
### Author: ![ksuttell](https://avatars.discourse-cdn.com/v4/letter/k/7feea3/32.png) [@ksuttell](https://community.glideapps.com/u/ksuttell) #### Post date: [April 30, 2020, 4:17pm UTC](https://community.glideapps.com/t/profile-account-help/8222/1 "2020-04-30T16:17:31Z")
I need help with my Glide profile/account. Who can help with that? ---
### Author: ![eltintero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eltintero/32/76520_2.png) [@eltintero](https://community.glideapps.com/u/eltintero) #### Post date: [April 30, 2020, 4:19pm UTC](https://community.glideapps.com/t/profile-account-help/8222/2 "2020-04-30T16:19:40Z")
Can you detail how can we help? What’s your issue? ---
### Author: ![ksuttell](https://avatars.discourse-cdn.com/v4/letter/k/7feea3/32.png) [@ksuttell](https://community.glideapps.com/u/ksuttell) #### Post date: [April 30, 2020, 5:13pm UTC](https://community.glideapps.com/t/profile-account-help/8222/3 "2020-04-30T17:13:41Z")
Thanks. I got it resolved. ---
### Author: ![Shopgirl](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@Shopgirl](https://community.glideapps.com/u/Shopgirl) #### Post date: [October 6, 2025, 3:16pm UTC](https://community.glideapps.com/t/profile-account-help/8222/4 "2025-10-06T15:16:32Z")
Hi. I’ve been going in circles with AI help and it won’t give me a human agent because it says I have a free plan. I’ve been paying $25 per month for the last four months and can’t get anyone to help me cancel. I don’t see a billing tab when I log in. I’m the only team member so I should be add in. AI help tells it can’t help me but it won’t give me human support because it says I’m have a free plan. I absolutely do not. Please help. ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [October 6, 2025, 3:54pm UTC](https://community.glideapps.com/t/profile-account-help/8222/5 "2025-10-06T15:54:40Z")
The Explorer plan only offers Community and AI support according to the pricing page. ![1000005946](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/b/3b5fd474db2ae120bca7676c6fccd628de553068.jpeg) The billing section should be in the bottom left corner of the team dashboard. ![1000005947](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/9/e9b27dc9a85167fd5f4cca557ff8ba6def5a214a.png) You should be able to Downgrade or Cancel your plan. Have you gotten to that point? > **[Billing | Glide Docs](https://www.glideapps.com/docs/reference/account/billing#downgrading-your-plan)** > > Billing FAQs for Glide Teams. > **[Billing | Glide Docs](https://www.glideapps.com/docs/reference/account/billing#canceling-your-plan)** > > Billing FAQs for Glide Teams.