# Problems with account updating to new plan

**URL:** <https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311>\
**Category:** Ask for Help\
**Created:** [November 12, 2025, 1:04am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311 "2025-11-12T01:04:53Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Caleb\_Breedlove\_Onli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/caleb_breedlove_onli/32/92787_2.png) [@Caleb\_Breedlove\_Onli](https://community.glideapps.com/u/Caleb_Breedlove_Onli)\
**Post date:** [November 12, 2025, 1:04am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/1 "2025-11-12T01:04:53Z")

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I’ve paid for the Maker plan and my account is still under free and won’t allow me full access to all the benefits to finish my . Can you please resolve this?

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**Author:** ![discourse\_ai\_spam](https://avatars.discourse-cdn.com/v4/letter/d/c68b51/32.png) [@discourse\_ai\_spam](https://community.glideapps.com/u/discourse_ai_spam)\
**Post date:** [November 12, 2025, 1:04am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/2 "2025-11-12T01:04:54Z")

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [November 12, 2025, 1:45am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/3 "2025-11-12T01:45:30Z")

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [November 12, 2025, 2:09pm UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/4 "2025-11-12T14:09:51Z")

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Before tagging the staff, what do you have in the billing section?

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**Author:** ![Andy\_Chen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/andy_chen/32/93068_2.png) [@Andy\_Chen](https://community.glideapps.com/u/Andy_Chen)\
**Post date:** [November 25, 2025, 10:56pm UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/5 "2025-11-25T22:56:40Z")

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I am now experiencing the same problem. My billing section shows my payment history with the payment I just made. Bu the panel on the right hand side still shows Free. When I clicked upgrade for the second time, it shows “you already have a subscription with us. Click Continue to manage it”. With “continue” it takes me back to the main page shown as Free and I am still not able to use the paid features.

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [November 26, 2025, 12:23am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/6 "2025-11-26T00:23:40Z")

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Try the chat option.

@comm_support_agent Seems like a bug to me.

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**Author:** ![comm\_support\_agent](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/comm_support_agent/32/84195_2.png) [@comm\_support\_agent](https://community.glideapps.com/u/comm_support_agent)\
**Post date:** [November 26, 2025, 12:59am UTC](https://community.glideapps.com/t/problems-with-account-updating-to-new-plan/85311/7 "2025-11-26T00:59:19Z")

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Will follow up with the users above, thank you!