# Problem with user login

**URL:** <https://community.glideapps.com/t/problem-with-user-login/81198>\
**Category:** Ask for Help\
**Created:** [April 5, 2025, 2:03pm UTC](https://community.glideapps.com/t/problem-with-user-login/81198 "2025-04-05T14:03:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![JohnsonPool](https://avatars.discourse-cdn.com/v4/letter/j/7ab992/32.png) [@JohnsonPool](https://community.glideapps.com/u/JohnsonPool)\
**Post date:** [April 5, 2025, 2:03pm UTC](https://community.glideapps.com/t/problem-with-user-login/81198/1 "2025-04-05T14:03:58Z")

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I have a new User created who isn’t able to login. We’ve triple checked the info but they keep getting the “please use your personal email address to access the app” error when trying to request a PIN.  
For some reason, the email she gave us is a .org email. Is that the problem?

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [April 5, 2025, 2:23pm UTC](https://community.glideapps.com/t/problem-with-user-login/81198/2 "2025-04-05T14:23:56Z")

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Are you on a Free or Maker plan?  
Only personal users are permitted on those plans.

> **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)**
>
> Personal and educational domains that qualify as personal app users.

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**Author:** ![JohnsonPool](https://avatars.discourse-cdn.com/v4/letter/j/7ab992/32.png) [@JohnsonPool](https://community.glideapps.com/u/JohnsonPool)\
**Post date:** [April 6, 2025, 1:16pm UTC](https://community.glideapps.com/t/problem-with-user-login/81198/3 "2025-04-06T13:16:00Z")

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Free Plan. Thank you, I had the user login with a gmail.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [April 13, 2025, 1:16pm UTC](https://community.glideapps.com/t/problem-with-user-login/81198/4 "2025-04-13T13:16:37Z")

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