# Problem with sign in **URL:** \ **Category:** Ask for Help\ **Created:** [July 7, 2021, 9:37pm UTC](https://community.glideapps.com/t/problem-with-sign-in/28840 "2021-07-07T21:37:41Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\ **Post date:** [July 7, 2021, 9:37pm UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/1 "2021-07-07T21:37:42Z")
You cannot access the app with that email. Please try with a different email. ![KakaoTalk_20210708_063147278](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/5/8514e953968a779b03f7e6d89c8c78a3ecf266ab.jpeg) How do I fix it? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 7, 2021, 10:00pm UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/2 "2021-07-07T22:00:51Z")
I think this happens if the app has trouble connecting to a glide server to verify authentication. Usually it’s only temporary. I’ve experienced it if a server is temporarily down or the connection is down somewhere between the phone and the server. Also if I’m not connected to the internet at all (obviously). I see you are connected, but try with wifi turned off and using only mobile data to see if that makes a difference. Where are you located in the world? ---
**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\ **Post date:** [July 8, 2021, 1:47am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/3 "2021-07-08T01:47:51Z")
I am Korean. Of course I am in Korea. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 8, 2021, 1:54am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/4 "2021-07-08T01:54:59Z")
Just tried your app myself and I get the same message. I’m located in the USA. I haven’t had any sign in issues myself today. Is yours a private app? If so, is that email in the email whitelist? ---
**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\ **Post date:** [July 8, 2021, 1:57am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/5 "2021-07-08T01:57:35Z")
I set it to “Only I can sign in”. I want to be able to log in at first, but I don’t know how to set it up. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 8, 2021, 1:58am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/6 "2021-07-08T01:58:48Z")
Is that the same email that you used to create your glide account? ---
**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\ **Post date:** [July 8, 2021, 2:05am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/7 "2021-07-08T02:05:29Z")
Yes ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 8, 2021, 2:10am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/8 "2021-07-08T02:10:14Z")
Is it the same result if you use the Continue button or the Google button? ---
**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\ **Post date:** [July 8, 2021, 2:21am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/9 "2021-07-08T02:21:53Z")
You are logged in with the same email as your Glide site account, but not with a different email address. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 8, 2021, 2:41am UTC](https://community.glideapps.com/t/problem-with-sign-in/28840/10 "2021-07-08T02:41:34Z")
> [@Jeff\_Hager](#): > > Continue button or the Google button So the Continue button and the Google button do the same thing?