# Problem email

**URL:** <https://community.glideapps.com/t/problem-email/71401>\
**Category:** Ask for Help\
**Created:** [March 4, 2024, 6:07pm UTC](https://community.glideapps.com/t/problem-email/71401 "2024-03-04T18:07:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Laurent\_Maleville](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/laurent_maleville/32/8643_2.png) [@Laurent\_Maleville](https://community.glideapps.com/u/Laurent_Maleville)\
**Post date:** [March 4, 2024, 6:07pm UTC](https://community.glideapps.com/t/problem-email/71401/1 "2024-03-04T18:07:37Z")

</div>

Hello,

I have a problem with the [sfr.fr](http://sfr.fr) or [free.fr](http://free.fr) or [orange.fr](http://orange.fr) e-mail addresses.  
Users are not receiving their PIN codes to connect to the Level Maker application: greps.glide.page

Do you have a solution to this problem?

Thanks in advance,

Laurent

---

<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [March 4, 2024, 11:42pm UTC](https://community.glideapps.com/t/problem-email/71401/2 "2024-03-04T23:42:38Z")

</div>

Usually when we see problems like this, it stems from the email providers blocking Glide’s email. Your best bet might be contacting their support to see if there’s indeed a block from their side.