# Pro account - Google Sign In - Why emails are anonymous?

**URL:** <https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338>\
**Category:** Ask for Help\
**Created:** [May 4, 2023, 1:31pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338 "2023-05-04T13:31:56Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Stoic\_Block](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stoic_block/32/58415_2.png) [@Stoic\_Block](https://community.glideapps.com/u/Stoic_Block)\
**Post date:** [May 4, 2023, 1:31pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/1 "2023-05-04T13:31:56Z")

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Hi there

We have a pro account but the emails are comming in an anonymous way, can someone explain why is this happening?

Thanks

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**Author:** ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)\
**Post date:** [May 4, 2023, 1:33pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/2 "2023-05-04T13:33:08Z")

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Go to settings and enable Collect Real Email Addresses

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [May 4, 2023, 1:33pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/3 "2023-05-04T13:33:17Z")

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> **[Glide • Email Anonymization](https://www.glideapps.com/docs/reference/security-and-user-data/email-anonymization)**
>
> Generate virtual emails to protect your users' privacy.

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**Author:** ![Stoic\_Block](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stoic_block/32/58415_2.png) [@Stoic\_Block](https://community.glideapps.com/u/Stoic_Block)\
**Post date:** [May 4, 2023, 1:35pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/4 "2023-05-04T13:35:03Z")

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I have done that but still emails are anonymous 😕

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**Author:** ![Joe\_Gabriele](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/joe_gabriele/32/57595_2.png) [@Joe\_Gabriele](https://community.glideapps.com/u/Joe_Gabriele)\
**Post date:** [May 4, 2023, 1:38pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/5 "2023-05-04T13:38:34Z")

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Only emails received after turning it off will no longer be anonymous. Did you try to collect more emails after turning it off?

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**Author:** ![Stoic\_Block](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stoic_block/32/58415_2.png) [@Stoic\_Block](https://community.glideapps.com/u/Stoic_Block)\
**Post date:** [May 4, 2023, 1:38pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/6 "2023-05-04T13:38:52Z")

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it worked now, I am not sure why but I always had it enabled… I switched off and on and its all good again… thanks guys!

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [May 5, 2023, 1:39pm UTC](https://community.glideapps.com/t/pro-account-google-sign-in-why-emails-are-anonymous/61338/7 "2023-05-05T13:39:07Z")

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