# Private app user login fails

**URL:** <https://community.glideapps.com/t/private-app-user-login-fails/55637>\
**Category:** Ask for Help\
**Created:** [December 10, 2022, 7:37pm UTC](https://community.glideapps.com/t/private-app-user-login-fails/55637 "2022-12-10T19:37:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Sasha\_Davies](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sasha_davies/32/36941_2.png) [@Sasha\_Davies](https://community.glideapps.com/u/Sasha_Davies)\
**Post date:** [December 10, 2022, 7:37pm UTC](https://community.glideapps.com/t/private-app-user-login-fails/55637/1 "2022-12-10T19:37:43Z")

</div>

I have a private app:

 ![Screen Shot 2022-12-10 at 10.46.39 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/6/76c98c90303f430163a1c31eea11f7beae46fa94.jpeg)

About 10% of users, who received a link to the app, have reported that they get this message:

 ![Screen Shot 2022-12-10 at 10.42.43 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/9/39879f3d79b7654c663e8048f4f09103be8a8872.png)

All users who have reported the issue are in the user table.  
All users who have reported the issue are able to log into the app if they try again- sometimes on the second try, sometimes on the third.

Is this an issue on Glide’s servers???  
I cannot see how this can be an issue with the way that I’ve set up my app.  
Can anyone help me understand what’s happening here and how I might try to resolve?  
Glide support has been unhelpful, telling me that they cannot recreate the issue, so they cannot help.