# Please help! my account is in free mode but im Business Legacy who can i contact to fix it please

**URL:** <https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876>\
**Category:** Ask for Help\
**Created:** [February 7, 2025, 12:51pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876 "2025-02-07T12:51:11Z")\
**Posts on this page:** 20\
**Page:** 2

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:05pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/22 "2025-02-07T13:05:07Z")

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yes i dont know

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:06pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/23 "2025-02-07T13:06:05Z")

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i now i couldnt make the payment on time, somethimes is hard for some of us you all need to understand that

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:06pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/24 "2025-02-07T13:06:57Z")

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250dlls is a lot of money for me

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:07pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/25 "2025-02-07T13:07:05Z")

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Did he contact you?

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:07pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/26 "2025-02-07T13:07:14Z")

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yes

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:08pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/27 "2025-02-07T13:08:27Z")

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Did he fix the problem once?

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:09pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/28 "2025-02-07T13:09:14Z")

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yes it was back in febuary of 2024 i honeslty dont remember who help me back then

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**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:10pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/29 "2025-02-07T13:10:22Z")

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![Screenshot 2025-02-07 at 7.08.01 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/a/6a8f8cb57faf9cee0cfeac1bc31de46b8d2a1d17.jpeg)  
this is his response, but he also needs to understand 250 is alot for some of us

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:11pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/30 "2025-02-07T13:11:28Z")

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i guessing he want me to make the payument for march but that payment is not even due yet

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:12pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/31 "2025-02-07T13:12:06Z")

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Is the money from feb 9th out of your bank?

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:12pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/32 "2025-02-07T13:12:14Z")

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yes

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:12pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/33 "2025-02-07T13:12:41Z")

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i just chek right now, it was with credt card

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<div class="post-metadata">

**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:14pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/34 "2025-02-07T13:14:06Z")

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So you deserve the plan.

@ThinhDinh What you think?

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<div class="post-metadata">

**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:14pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/35 "2025-02-07T13:14:20Z")

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And it has been approved?

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:15pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/36 "2025-02-07T13:15:06Z")

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Yes, i was in that plan since march of last year

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:15pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/37 "2025-02-07T13:15:22Z")

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paying 250

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<div class="post-metadata">

**Author:** ![advanced\_pcnet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/advanced_pcnet/32/44296_2.png) [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)\
**Post date:** [February 7, 2025, 1:16pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/38 "2025-02-07T13:16:54Z")

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I already pay for it

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [February 7, 2025, 1:18pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/39 "2025-02-07T13:18:26Z")

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Isn’t this a case of a past due payment that is failed to be collected multiple times? I take that from Marcel’s message.

Not that I have any say in this, we’re all fellow users.

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [February 7, 2025, 1:18pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/40 "2025-02-07T13:18:55Z")

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> [@advanced\_pcnet](#):
>
> ![Screenshot 2025-02-07 at 7.08.01 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/a/6a8f8cb57faf9cee0cfeac1bc31de46b8d2a1d17.jpeg)

The message from Marcel seems pretty clear. He is unable to reinstate your plan because the card payment is failing. You need to ensure there are funds in your account. Once there are, you can contact Marcel again and he will help.

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 7, 2025, 1:19pm UTC](https://community.glideapps.com/t/please-help-my-account-is-in-free-mode-but-im-business-legacy-who-can-i-contact-to-fix-it-please/79876/41 "2025-02-07T13:19:18Z")

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Oh I see! Feb 9 isn’t paid yet.

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