# Pin sent to some recipients not others **URL:** \ **Category:** Ask for Help\ **Created:** [April 24, 2024, 3:56pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837 "2024-04-24T15:56:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![barneylodge](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barneylodge/32/70676_2.png) [@barneylodge](https://community.glideapps.com/u/barneylodge)\ **Post date:** [April 24, 2024, 3:56pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/1 "2024-04-24T15:56:01Z")
This is odd. Pin sending has been impeccable for months…suddenly only some users receive the pin. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 24, 2024, 4:10pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/2 "2024-04-24T16:10:10Z")
Do those users that don’t receive them have anything in common? For example, do they share the same email domain, or are they in the same geographical region? ---
**Author:** ![barneylodge](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barneylodge/32/70676_2.png) [@barneylodge](https://community.glideapps.com/u/barneylodge)\ **Post date:** [April 24, 2024, 4:15pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/3 "2024-04-24T16:15:29Z")
Yes. I am testing the app using multiple users with email address that I own…BUT I switched off send pin in settings…and then switched it back on…and all is OK now. Sounds like some kind of cache issue? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 24, 2024, 4:28pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/4 "2024-04-24T16:28:51Z")
I couldn’t really say. But one thing I will say that issues with delivery of PIN emails almost always boil down to one of two reasons: Either: - they get blocked/filtered somewhere in the delivery path. Most commonly by a corporate email filter, - or the receiving client treats them as spam. It’s very rare that the issue is on the Glide side, and if/when that ever happened it would be more likely to be affecting all users, rather than a select few. ---
**Author:** ![barneylodge](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barneylodge/32/70676_2.png) [@barneylodge](https://community.glideapps.com/u/barneylodge)\ **Post date:** [April 24, 2024, 4:52pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/5 "2024-04-24T16:52:07Z")
These were all gmail addresses and were definitely not found in spam… Odd ? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [April 24, 2024, 11:25pm UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/6 "2024-04-24T23:25:38Z")
Can’t really point to any reasons if they are all normal @gmail.com accounts. If possible, please submit a ticket. ---
**Author:** ![barneylodge](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/barneylodge/32/70676_2.png) [@barneylodge](https://community.glideapps.com/u/barneylodge)\ **Post date:** [April 25, 2024, 3:17am UTC](https://community.glideapps.com/t/pin-sent-to-some-recipients-not-others/72837/7 "2024-04-25T03:17:11Z")
It’s all working perfectly now. I will submit a ticket if it reoccurs. As ever…thanks!