# PIN request
**URL:** https://community.glideapps.com/t/pin-request/10310
**Category:** Ask for Help
**Created:** [June 4, 2020, 10:41pm UTC](https://community.glideapps.com/t/pin-request/10310 "2020-06-04T22:41:54Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@rmichelleking](https://community.glideapps.com/u/rmichelleking)
#### Post date: [June 4, 2020, 10:41pm UTC](https://community.glideapps.com/t/pin-request/10310/1 "2020-06-04T22:41:54Z")
Sign In Settings: For the first 3 weeks of using our app, users did not have to enter a PIN after entering their email address. Now all of a sudden, PINs are being sent to users. My settings are still on Public. Any ideas? It’s frustrating for us because extra steps are obstacles for many of our users.
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### Author:  [@Christophe\_HK](https://community.glideapps.com/u/Christophe_HK)
#### Post date: [June 4, 2020, 11:01pm UTC](https://community.glideapps.com/t/pin-request/10310/2 "2020-06-04T23:01:28Z")
Your settings is Public or Public with Email?
If Public, they should not enter their email address, so no need of a PIN. If Public with email, and if they don’t sign in with a Google account, it’s “normal” that they receive a PIN, as a PIN is “nearly” needed every time a user log in (not really sure about how long a user can remain logged in / recognizedafter he provides the PIN)
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### Author:  [@rmichelleking](https://community.glideapps.com/u/rmichelleking)
#### Post date: [June 4, 2020, 11:03pm UTC](https://community.glideapps.com/t/pin-request/10310/3 "2020-06-04T23:03:26Z")
So if I have it set on Public and a user goes to “Sign In” what information will they need to provide? Email and then PIN confirmation? Or just email?
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### Author:  [@rmichelleking](https://community.glideapps.com/u/rmichelleking)
#### Post date: [June 4, 2020, 11:14pm UTC](https://community.glideapps.com/t/pin-request/10310/4 "2020-06-04T23:14:59Z")
I have checked with multiple people who used the “Sign In” feature when we first rolled out the app 3 weeks ago and none of them had to receive/enter a PIN. All they had to do is enter an email address and they were done. I really want to turn this off if I can.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [June 4, 2020, 11:28pm UTC](https://community.glideapps.com/t/pin-request/10310/5 "2020-06-04T23:28:04Z")
First of all, a public app should never be asking for an email unless a user explicitly clicked on the sign in button in the menu.
Second, it is normal behavior for any sign in, whether it’s the sign in button on a public app or a sign in on an app that’s set to public with email or whitelist, to require a pin. It has always been this way and the pin is there to ensure that there is no unauthorized use of someone else’s email. I wouldn’t want someone to sign into an app using my email without my knowledge. I’m not sure how you were doing this without being prompted for a pin.
If anything, it may have been a bug to allow you to do that…and a big security bug in my opinion. Maybe it was patched recently.
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [June 5, 2020, 12:01am UTC](https://community.glideapps.com/t/pin-request/10310/6 "2020-06-05T00:01:11Z")
Glide does not have a feature where a user can sign in by providing their email address only, without typing in a PIN. If your users tell you this, they are mistaken.
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### Author:  [@rmichelleking](https://community.glideapps.com/u/rmichelleking)
#### Post date: [June 5, 2020, 12:12am UTC](https://community.glideapps.com/t/pin-request/10310/7 "2020-06-05T00:12:01Z")
You make a good point with that. Okay - we will just adjust our instructions. Thank you!
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### Author:  [@rmichelleking](https://community.glideapps.com/u/rmichelleking)
#### Post date: [June 5, 2020, 12:13am UTC](https://community.glideapps.com/t/pin-request/10310/8 "2020-06-05T00:13:39Z")
I’m one of the ones who did it for several weeks and have the logins to show it with no PIN. :-). In any case we will move forward.