# Pin numbers not being sent...help

**URL:** <https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832>\
**Category:** Ask for Help\
**Created:** [September 21, 2022, 6:28pm UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832 "2022-09-21T18:28:18Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Patrick\_Ash](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/patrick_ash/32/46803_2.png) [@Patrick\_Ash](https://community.glideapps.com/u/Patrick_Ash)\
**Post date:** [September 21, 2022, 6:28pm UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/1 "2022-09-21T18:28:18Z")

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I have not been receiving pin numbers when requested (checked spam as well). Was receiving them to my [gmail.com](http://gmail.com) and [sasktel.net](http://sasktel.net) accounts immediately a few hours ago and now receive no codes when requested. I have checked the user logs to see if the emails have been timestamped and nothing appears.

Any suggestions?

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**Author:** ![Daniil\_Buriev](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/daniil_buriev/32/36933_2.png) [@Daniil\_Buriev](https://community.glideapps.com/u/Daniil_Buriev)\
**Post date:** [September 21, 2022, 11:25pm UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/2 "2022-09-21T23:25:01Z")

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I’ve been notified of the same issue from a user with **@me.com** email account (when using glide pages).

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**Author:** ![Patrick\_Ash](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/patrick_ash/32/46803_2.png) [@Patrick\_Ash](https://community.glideapps.com/u/Patrick_Ash)\
**Post date:** [September 22, 2022, 5:03am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/3 "2022-09-22T05:03:10Z")

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[hotmail.com](http://hotmail.com) is also an issue.

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**Author:** ![Yasin\_Hassanien](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yasin_hassanien/32/9042_2.png) [@Yasin\_Hassanien](https://community.glideapps.com/u/Yasin_Hassanien)\
**Post date:** [September 22, 2022, 5:16am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/4 "2022-09-22T05:16:32Z")

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Yes I confirm the same issue

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**Author:** ![Gemini\_Commercial\_Se](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gemini_commercial_se/32/11399_2.png) [@Gemini\_Commercial\_Se](https://community.glideapps.com/u/Gemini_Commercial_Se)\
**Post date:** [September 22, 2022, 5:15pm UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/5 "2022-09-22T17:15:11Z")

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Confirmed hotmail not working

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**Author:** ![biz.ryuwj](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biz.ryuwj/32/50081_2.png) [@biz.ryuwj](https://community.glideapps.com/u/biz.ryuwj)\
**Post date:** [November 4, 2022, 5:22am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/6 "2022-11-04T05:22:50Z")

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I also have complaints from users.  
They couldn’t get their pin number. They all already checked spam.  
How can I solve this problem?

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**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\
**Post date:** [November 4, 2022, 7:37am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/7 "2022-11-04T07:37:25Z")

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If you have a gmail address, you can test yourself by adding +1, +2, etc. before the @ sign.

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**Author:** ![biz.ryuwj](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biz.ryuwj/32/50081_2.png) [@biz.ryuwj](https://community.glideapps.com/u/biz.ryuwj)\
**Post date:** [November 4, 2022, 7:56am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/8 "2022-11-04T07:56:16Z")

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Isn’t there any choice except by using gmail address?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [November 5, 2022, 12:27am UTC](https://community.glideapps.com/t/pin-numbers-not-being-sent-help/49832/9 "2022-11-05T00:27:29Z")

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Do those users share the same email domain? (say @example.com)