# PIN emails are not sent on my apps

**URL:** https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625
**Category:** Report a Bug
**Created:** [December 16, 2024, 11:05am UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625 "2024-12-16T11:05:40Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![thierryn\_accesit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thierryn_accesit/32/83142_2.png) [@thierryn\_accesit](https://community.glideapps.com/u/thierryn_accesit)
#### Post date: [December 16, 2024, 11:05am UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/1 "2024-12-16T11:05:40Z")

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_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_

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**Team ID:**

- In the Glide dashoard URL, e.g.  
`https://go.glideapps.com/o/v1N7JRjjvaTU0otcFUGG`

**App ID:**

- In the Glide builder URL, e.g.  
`https://go.glideapps.com/app/8c1tIH2YdjpqMK2nZPfi/layout`  
`https://go.glideapps.com/app/bTKAaRMBYlDT3EsIwg3c/layout`

**Support Link**  
`https://go.glideapps.com/support/40586c57-77ed-4601-9619-24fb8cc51d7a`  
`https://go.glideapps.com/support/5e4b0057-9381-4429-a21d-2b0b529bf1fc`

**Description**  
None of my new users are able to connect on my apps. They are able to put their email addresses but they have never received the email with the PIN number to connect.  
Tested on mobile, and desktop. Chrome & Firefox.

 ![Capture d’écran 2024-12-16 120453](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/5/f5ba21325a418ba48384c70594e457dfc7affdc0.png)

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [December 17, 2024, 1:20am UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/2 "2024-12-17T01:20:09Z")

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Are they using emails from the same domain?

What Glide plan are you on?

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### Author: ![thierryn\_accesit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thierryn_accesit/32/83142_2.png) [@thierryn\_accesit](https://community.glideapps.com/u/thierryn_accesit)
#### Post date: [December 17, 2024, 8:20am UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/3 "2024-12-17T08:20:54Z")

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Hello ThinhDinh,

No, they are not all using email addresses from the same domain.  
There are Outlook pro addresses, and also personal emails.

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### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [December 17, 2024, 8:31am UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/4 "2024-12-17T08:31:04Z")

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The below help article might be useful:

> **[Users aren't getting the PIN sign-in email | Glide Help Center](https://help.glideapps.com/en/articles/10228334-users-aren-t-getting-the-pin-sign-in-email)**
>
> This article discusses what to do when your users can't find the PIN sign-in email

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### Author: ![rayo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rayo/32/91372_2.png) [@rayo](https://community.glideapps.com/u/rayo)
#### Post date: [December 17, 2024, 3:41pm UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/5 "2024-12-17T15:41:46Z")

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I have a user not receiving his PIN today.  
We are on an enterprise plan.  
User has an edu email.

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [June 15, 2025, 3:41pm UTC](https://community.glideapps.com/t/pin-emails-are-not-sent-on-my-apps/78625/6 "2025-06-15T15:41:49Z")

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