# PIN email not being sent consistently - not in spam, not in server logs

**URL:** <https://community.glideapps.com/t/pin-email-not-being-sent-consistently-not-in-spam-not-in-server-logs/21357>\
**Category:** Report a Bug\
**Created:** [January 18, 2021, 4:11pm UTC](https://community.glideapps.com/t/pin-email-not-being-sent-consistently-not-in-spam-not-in-server-logs/21357 "2021-01-18T16:11:10Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Caring](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/caring/32/15140_2.png) [@Caring](https://community.glideapps.com/u/Caring)\
**Post date:** [January 18, 2021, 4:11pm UTC](https://community.glideapps.com/t/pin-email-not-being-sent-consistently-not-in-spam-not-in-server-logs/21357/1 "2021-01-18T16:11:10Z")

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Hello,

I’ve got a user who isn’t receiving PINs, or they are so delayed that they are expired when they arrive. After checking with their email host, they received this response:

\*"I checked again all the logs and the spam filter. The only thing I can see are those 3 emails that we looked up last time. As you can see they show as delivered normally, this means that the sender is Trusted. \*

_We didn’t find anything in the logs that means that the email did not make it to our infrastructure at all. So, they probably didn’t send any email yet."_

My app’s URL: [https://wekhfwe.glideapp.io/](https://wekhfwe.glideapp.io/)

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [January 18, 2021, 4:42pm UTC](https://community.glideapps.com/t/pin-email-not-being-sent-consistently-not-in-spam-not-in-server-logs/21357/2 "2021-01-18T16:42:00Z")

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> [@Caring](#):
>
> As you can see they show as delivered normally… the email did not make it to our infrastructure at all

Which is it?

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<div class="post-metadata">

**Author:** ![Caring](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/caring/32/15140_2.png) [@Caring](https://community.glideapps.com/u/Caring)\
**Post date:** [January 18, 2021, 5:58pm UTC](https://community.glideapps.com/t/pin-email-not-being-sent-consistently-not-in-spam-not-in-server-logs/21357/4 "2021-01-18T17:58:48Z")

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The normal deliveries are either referring to ones made months ago, or to the few attempts that did generate a PIN but were so delayed that the pin was expired. Their most recent attempts (Friday, that I know of) aren’t showing up at all.