# Pin Code not sent
**URL:** https://community.glideapps.com/t/pin-code-not-sent/17964
**Category:** Report a Bug
**Created:** [November 4, 2020, 9:35pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964 "2020-11-04T21:35:02Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 9:35pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/1 "2020-11-04T21:35:02Z")
My app’s URL: [scrutineers.glideapp.io](http://scrutineers.glideapp.io)
I have a user who has repeatedly request PIN codes. He’s waiting 30 minutes, PIN hasn’t showed up
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [November 4, 2020, 9:51pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/2 "2020-11-04T21:51:21Z")
Has he checked his spam folder?
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 9:53pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/3 "2020-11-04T21:53:09Z")
Yes. By the way, this happens to me from time-to-time, and I need to submit multiple requests to get the PIN.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [November 4, 2020, 10:30pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/4 "2020-11-04T22:30:25Z")
Is it common with a certain email domain?
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [November 4, 2020, 10:36pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/5 "2020-11-04T22:36:54Z")
Every time we check on this, we see that we sent the PIN code immediately, but that the receiving inbox had some delay on its end.
Do you get a delay with a Gmail address, for example?
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 10:37pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/6 "2020-11-04T22:37:38Z")
I’m not sure about that. I’ve had the problem with my gmail account, but then I always recovered by asking for another code an extra time or 2. I don’t know the user’s email domain, and I don’t know if he’s been requesting additional PINs
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 10:38pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/7 "2020-11-04T22:38:59Z")
What I’ve noticed with the gmail address is that I wait for an extended time. Then I request another PIN, and I get 2 emails
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 10:55pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/8 "2020-11-04T22:55:16Z")
User says:
I signed up here via LinkedIn auth, so it uses [linkedin@metasynthesis.net](mailto:linkedin@metasynthesis.net)
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 10:59pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/9 "2020-11-04T22:59:07Z")
I think he misunderstood my question, I will rephrase the question
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 4, 2020, 11:53pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/10 "2020-11-04T23:53:12Z")
He confirms that the domain is [metasynthesis.net](http://metasynthesis.net). He owns the domain
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 5, 2020, 1:18am UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/11 "2020-11-05T01:18:47Z")
My logins page shows that he hasn’t logged in, but maybe that is expected since he hasn’t received the PIN
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### Author:  [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)
#### Post date: [November 6, 2020, 6:23pm UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/12 "2020-11-06T18:23:52Z")
I did. The problem seems to be resolved. My app was public with email (not email whitelist!!) and it took a loooong time to analyze the email. Most of the times what happened was that it was just loading for 3 minutes and then told me the email didn’t have access to the app. It really sucked. And then, when i tried it again a million times, and it finally brought me to the pin screen, it kept saying that the pin was incorrect - I was copy and pasting it! It took, like, an hour to get into my app.
However, the problem seems to be fixed 🙂
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### Author:  [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)
#### Post date: [November 7, 2020, 1:17am UTC](https://community.glideapps.com/t/pin-code-not-sent/17964/13 "2020-11-07T01:17:12Z")
Would this problem go away if we hosted the app ourselves? I also have users reporting that the app hangs when they first log in. After trying again it works. But this is troublesome for us, because some users will just give up and not use the app.