# PIN code invalid

**URL:** https://community.glideapps.com/t/pin-code-invalid/73865
**Category:** Ask for Help
**Created:** [June 4, 2024, 1:22pm UTC](https://community.glideapps.com/t/pin-code-invalid/73865 "2024-06-04T13:22:48Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Isaac\_Eran\_Levy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/isaac_eran_levy/32/74348_2.png) [@Isaac\_Eran\_Levy](https://community.glideapps.com/u/Isaac_Eran_Levy)
#### Post date: [June 4, 2024, 1:22pm UTC](https://community.glideapps.com/t/pin-code-invalid/73865/1 "2024-06-04T13:22:48Z")

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the app is private and the link generated for users is PrivateLink.  
when a user fill his email (he is on Users Tables) he get PIN code by mail but the PIN is invalid and its say “Try again”  
photo attached  
 ![‏‏צילום מסך (25)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/4/24105d9b21056ff6ab48def8f048fe0ce6be99d7.png)

what could be the problem?

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### Author: ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [June 4, 2024, 8:21pm UTC](https://community.glideapps.com/t/pin-code-invalid/73865/2 "2024-06-04T20:21:17Z")

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Hey @Isaac_Eran_Levy,

What’s your App ID?

Your App ID is in the URL of the Glide builder, e.g.  
`go.glideapps.com/a/your-app-id-here/layout`

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### Author: ![Isaac\_Eran\_Levy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/isaac_eran_levy/32/74348_2.png) [@Isaac\_Eran\_Levy](https://community.glideapps.com/u/Isaac_Eran_Levy)
#### Post date: [June 5, 2024, 2:21pm UTC](https://community.glideapps.com/t/pin-code-invalid/73865/3 "2024-06-05T14:21:11Z")

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Hi Andy

this is my appID  
[https://go.glideapps.com/app/gHg5Piy4SHf5Hc3bNMbn/layout](https://go.glideapps.com/app/gHg5Piy4SHf5Hc3bNMbn/layout)

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### Author: ![Isaac\_Eran\_Levy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/isaac_eran_levy/32/74348_2.png) [@Isaac\_Eran\_Levy](https://community.glideapps.com/u/Isaac_Eran_Levy)
#### Post date: [June 6, 2024, 4:25pm UTC](https://community.glideapps.com/t/pin-code-invalid/73865/4 "2024-06-06T16:25:27Z")

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any idea for that error? it’s crucial for us to resolve it quickly as we’re nearing our launch in a few days. 😭

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [June 7, 2024, 12:14am UTC](https://community.glideapps.com/t/pin-code-invalid/73865/5 "2024-06-07T00:14:18Z")

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![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/c/9c6adfaa118610b838dd63b57377f034731ca50b.png)

Have you tried this checkbox?

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [June 25, 2024, 6:22am UTC](https://community.glideapps.com/t/pin-code-invalid/73865/6 "2024-06-25T06:22:21Z")

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