# Payment error - unable to click pay

**URL:** <https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667>\
**Category:** Ask for Help\
**Created:** [November 22, 2022, 4:12am UTC](https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667 "2022-11-22T04:12:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Derek\_Pro\_Cosmopolit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/derek_pro_cosmopolit/32/50693_2.png) [@Derek\_Pro\_Cosmopolit](https://community.glideapps.com/u/Derek_Pro_Cosmopolit)\
**Post date:** [November 22, 2022, 4:12am UTC](https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667/1 "2022-11-22T04:12:25Z")

</div>

Hi, I am trying to upgrade and use the premium service but in the website, I cannot upgrade my plan because the current page on billing does not allow me to click the pay button. Where can I get help on this? Without an upgrade option, I cannot even write questions on the Q&A.

---

<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [November 22, 2022, 4:33am UTC](https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667/2 "2022-11-22T04:33:10Z")

</div>

Have you filled in all forms in the payment form?  
If I recall correctly, the submit button will remain disabled until all fields have been filled in.

---

<div class="post-metadata">

**Author:** ![Derek\_Pro\_Cosmopolit](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/derek_pro_cosmopolit/32/50693_2.png) [@Derek\_Pro\_Cosmopolit](https://community.glideapps.com/u/Derek_Pro_Cosmopolit)\
**Post date:** [November 22, 2022, 4:46am UTC](https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667/3 "2022-11-22T04:46:56Z")

</div>

I did actually. The button has been activated to the blue color. However, clicking the button did not process to the next level unfortunately.

Additionally, when I finally close the payment window. I found out the summary page had this circulating signal from the beginning… could this be the reason why?

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/0/40c6eda04a0cd186882957871cb86fd5867462fb.png)

---

<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [November 22, 2022, 4:53am UTC](https://community.glideapps.com/t/payment-error-unable-to-click-pay/54667/4 "2022-11-22T04:53:46Z")

</div>

mmm, looks like something is messed up.

I would try the following:

- Sign out of Glide
- Clear your browser cache and cookies of all Glide related content
- Sign back into Glide

try that and see if it helps