# Paid for Eplorer upgrade but account stuck on free

**URL:** <https://community.glideapps.com/t/paid-for-eplorer-upgrade-but-account-stuck-on-free/86964>\
**Category:** Ask for Help\
**Created:** [April 25, 2026, 7:36pm UTC](https://community.glideapps.com/t/paid-for-eplorer-upgrade-but-account-stuck-on-free/86964 "2026-04-25T19:36:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![cat83y66589](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cat83y66589/32/94939_2.png) [@cat83y66589](https://community.glideapps.com/u/cat83y66589)\
**Post date:** [April 25, 2026, 7:36pm UTC](https://community.glideapps.com/t/paid-for-eplorer-upgrade-but-account-stuck-on-free/86964/1 "2026-04-25T19:36:43Z")

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Hi Glide Team,

I am writing to request urgent assistance with a billing synchronization issue.  
I upgraded my team to the **Explorer plan** and the payment of **$25.00** was successfully processed. However, my Glide dashboard is still showing my account as “Free,” which is preventing me from accessing the features I paid for and even blocking me from getting direct support.

**Here are the details:**

- **Issue:** Payment is confirmed, but the dashboard hasn’t synced the “Explorer” status.
- **Customer Portal:** When I check the “Open Customer Portal (Stripe),” it clearly shows that I am on the **Explorer plan**.
- **Billing History:** My billing history in Glide shows the payment as **“Paid.”**

I have already tried refreshing the browser and logging out/in, but the status remains “Free.” Because of this sync error, the automated support system is rejecting my requests, claiming I am a free user.

Could a staff member please **manually sync my account status** so I can start using the Explorer features?

Thank you for your quick help.

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<div class="post-metadata">

**Author:** ![cat83y66589](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/cat83y66589/32/94939_2.png) [@cat83y66589](https://community.glideapps.com/u/cat83y66589)\
**Post date:** [April 25, 2026, 7:44pm UTC](https://community.glideapps.com/t/paid-for-eplorer-upgrade-but-account-stuck-on-free/86964/2 "2026-04-25T19:44:14Z")

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took almost 30 min to fix

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [May 2, 2026, 7:44pm UTC](https://community.glideapps.com/t/paid-for-eplorer-upgrade-but-account-stuck-on-free/86964/3 "2026-05-02T19:44:19Z")

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