# Other users cannot log into private app **URL:** \ **Category:** Ask for Help\ **Created:** [February 20, 2024, 10:14pm UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006 "2024-02-20T22:14:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Tukk](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tukk/32/19400_2.png) [@Tukk](https://community.glideapps.com/u/Tukk)\ **Post date:** [February 20, 2024, 10:14pm UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/1 "2024-02-20T22:14:01Z")
I can log in to the app just fine with a pin, but any other user cannot, even after they have requested access and I have accepted. When they try to login, they are repeatedly prompted to request access once again even though they are in my user table. These are my settings. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/3/a3ac940d88469595abc7dc2181e9c021bd0168b4.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/6/a617ee2fa122c70999fb7aaf11b3cc4569460d08.png) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 20, 2024, 10:23pm UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/2 "2024-02-20T22:23:25Z")
Which plan are you on? Are users signing in with a personal or business email address? Have you added the new emails to the user table? ---
**Author:** ![Tukk](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tukk/32/19400_2.png) [@Tukk](https://community.glideapps.com/u/Tukk)\ **Post date:** [February 20, 2024, 11:40pm UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/3 "2024-02-20T23:40:08Z")
I initially made the app in a legacy free team a few weeks ago. I then duplicated it and put it in a new free team (non legacy). All users are private. The emails are inputted in the user sheet ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [February 21, 2024, 3:34am UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/4 "2024-02-21T03:34:39Z")
So that leaves the type of email addresses. Are they emails with personal domains or business domains? Also, the free plan is limited to 10 personal users. Are you still below that 10 user limit? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 21, 2024, 4:01am UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/5 "2024-02-21T04:01:22Z")
Some additional information regarding Personal users, and how to check. [https://www.glideapps.com/docs/essentials/users/personal-users](https://www.glideapps.com/docs/essentials/users/personal-users) > **[Personal User Validator](https://personal-user-validator.glide.page/dl/da19fa)** ---
**Author:** ![Tukk](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tukk/32/19400_2.png) [@Tukk](https://community.glideapps.com/u/Tukk)\ **Post date:** [February 22, 2024, 8:27am UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/6 "2024-02-22T08:27:39Z")
I’m under the 10 limit. I only have one e-mail address that successfully logs in. The second does not. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 22, 2024, 8:31am UTC](https://community.glideapps.com/t/other-users-cannot-log-into-private-app/71006/7 "2024-02-22T08:31:30Z")
Did you check if the second email address is recognised as a personal email?