# Open link from file on android **URL:** \ **Category:** Ask for Help\ **Created:** [July 12, 2022, 10:22pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365 "2022-07-12T22:22:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 12, 2022, 10:22pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/1 "2022-07-12T22:22:46Z")
I have linked uploaded a file via a link component and attempted to open it with a button. When it is first clicked the file installs but subsequently it is unable to open the file and repeatedly displays the message asking me to check my connection or shorten my file name, which does not make sense. ![Screenshot_2022-07-12-22-08-16-09_40deb401b9ffe8e1df2f1cc5ba480b12](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/0/209ce7c89f6eb83f4f4aff6ceb7b8c647099e099.jpeg) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 12, 2022, 10:27pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/2 "2022-07-12T22:27:37Z")
Where is the file stored? ---
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 13, 2022, 4:30am UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/3 "2022-07-13T04:30:55Z")
I uploaded via a file picker into a “link” cell ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 13, 2022, 11:33am UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/4 "2022-07-13T11:33:53Z")
I did a quick Google search and it seems that the message is coming from your device and not from Glide. I did find some information, in the link I shared below, which leads me to some more questions. - What type of file are you trying to open? - Which app is supposed to open the file? - Does your browser download files to the internal device storage or to an external SD card? - What brand and model device do you have? - Which version of Android are you running? - Have you tried a different device? I think your issue might be specific to your device and not a Glide issue. Do a google search for that error message and you will find plenty of similar questions and solutions out there. > **[Error while opening downloaded pdf files](https://community.adobe.com/t5/acrobat-reader-mobile-discussions/error-while-opening-downloaded-pdf-files/td-p/11687349)** > > I keep getting the following error after downloading a pdf file  on my android phone: "This file cannot be accessed. Check your connection or make filename shorter."   Running Android 11 on Samsung Galaxy S10. Been getting this error... ---
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 13, 2022, 1:22pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/5 "2022-07-13T13:22:43Z")
I have attached my phone specs for reference. Its a PDF file that I’m trying to open with a few different pdf file apps but all of them give me the same response. ![Screenshot_2022-07-13-21-18-48-59_fc704e6b13c4fb26bf5e411f75da84f2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/b/0bd6b20ff4689a3849a0ab67f5de5528dfb25a1b.jpeg) My mobile downloads it to my internal mobile device storage. I’m using oppo Reno forgot the version of the phone but it was released last year. It does work on my MacBook air (latest M1 chip version) tho ---
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 13, 2022, 1:24pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/6 "2022-07-13T13:24:06Z")
If it’s a device issue, how do I solve it? Or is the only solution to wait for the latest glide or mobile version update? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 13, 2022, 5:41pm UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/7 "2022-07-13T17:41:02Z")
I’m not sure what you can do to fix it, but I have a gut feeling that it’s not a glide issue. Sorry, I’m not sure how to help with this one unless someone else has ideas. I’d be happy to try it myself if you have an app link you are willing to share. ---
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 14, 2022, 3:22am UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/8 "2022-07-14T03:22:32Z")
I duplicated the app, here is the link to the duplicate: ([https://duplicateapp.glideapp.io/](https://duplicateapp.glideapp.io/)) Somehow i think whenever i click the button, the PDF will be “downloaded” instead of “viewed” i checked my chrome browser settings and turned off the auto download as well but it still happens. Sometimes the app that i try to use to open the pdf will also say that its a corrupted file other than “check my connection or shorten my file name” ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 14, 2022, 3:42am UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/9 "2022-07-14T03:42:06Z")
I can’t get into your app. I’m guessing it’s set to private. ![Screenshot_20220713-224049-038](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/1/b1685ce8c51262f5a26e4471a1142b75ae5d3315.png) ---
**Author:** ![Felix\_Tan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/felix_tan/32/44929_2.png) [@Felix\_Tan](https://community.glideapps.com/u/Felix_Tan)\ **Post date:** [July 14, 2022, 7:20am UTC](https://community.glideapps.com/t/open-link-from-file-on-android/44365/10 "2022-07-14T07:20:37Z")
Oh 😅 probably cuz I’m on the free plan and maxed out on users…ma bad