# Oh Sheetsssss! **URL:** \ **Category:** Ask for Help\ **Created:** [April 14, 2023, 11:42am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528 "2023-04-14T11:42:58Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 14, 2023, 11:42am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/1 "2023-04-14T11:42:58Z")
Dear Community and Support! Tried using the following to raise a ticket as we have been experiencing breaking of the app several times ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/8/d8201f6dab41edfc1925adb70deeb29d8aa36b13.jpeg) Have tried the BOT and the reply is asking me to clear the cache and other means. Done that, there’s still issues. I manage to take a video since these occurrences are frequent! Any advise from the support team is highly appreciated. We are using business subscription. Best. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [April 14, 2023, 2:45pm UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/2 "2023-04-14T14:45:20Z")
So have you used the video to submit a ticket or not? ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 14, 2023, 2:53pm UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/3 "2023-04-14T14:53:12Z")
Hi @ThinhDinh unlike the last time, there’s no section to submit the ticket. When click on bug support ticket, It shows the chatbot only. Did I miss out something? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [April 14, 2023, 11:14pm UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/4 "2023-04-14T23:14:11Z")
Please try following this and let us know if it works. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 15, 2023, 12:25am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/5 "2023-04-15T00:25:40Z")
Hi thanks for your reply This is what we see ![only this](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/3/d3ff7dcf37688c538d8a8e65568fe419c8c4cf93.jpeg) ![1681518290441](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/0/b02d8ac4f1137beb30caa1cb21a1f0a1b908b342.png) and ![1681518290391](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/7/8771fe92b72aa242ce3be0f3bea4fcf7f5f54dff.png) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 15, 2023, 1:41am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/6 "2023-04-15T01:41:56Z")
![CleanShot 2023-04-15 at 09.38.47@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/5/f57e79c8ec16cc376ed6cfc3660c05deca0b4ba3.jpeg) It looks like the App in question is not inside a Team Folder? If it’s in a personal folder, you can probably move it into any Team Folder that’s on a Pro Plan or above, and then you’d be able to get support. If it’s currently on a paid plan, you would need to cancel the plan before it can be moved. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 15, 2023, 3:59am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/7 "2023-04-15T03:59:33Z")
Hi @Darren_Murphy Darren, This the the app’s subscription. ![App Subscription](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/f/ef6ffda30f1ee76cd92edc67c6d9b6d14d8dc474.jpeg) Kindly advise which Team folder are you referring to? The one in Yellow? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 15, 2023, 4:05am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/8 "2023-04-15T04:05:06Z")
I’m guessing that the App in question is in “My Team”? To get support for it, you would need to move it to the “iChild App” team. ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 15, 2023, 4:11am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/9 "2023-04-15T04:11:45Z")
HI Darren There’s no app under My Team. And the team under My App has the same support level. ![My Team](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/1/214f68b81e5bb28f4cc2f9b2b2e46e9bb3737b10.jpeg) This is IChild App ![IChild App](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/8/c8e6329d1f76923a7a647278aeb88b115ef150ca.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 15, 2023, 6:19am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/10 "2023-04-15T06:19:31Z")
I just realised that I still have access to your Team, and now I see what’s going on. You are clicking in the wrong place. Click the Support link as shown below. After you’ve selected the App, a new page will open and you should see a button on that page to open a ticket. ![CleanShot 2023-04-15 at 14.16.38@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/0/b0415624715bf28cfc6a8baa68f444df2f924fa2.jpeg) ---
**Author:** ![pepewaio](https://avatars.discourse-cdn.com/v4/letter/p/e0b2c6/32.png) [@pepewaio](https://community.glideapps.com/u/pepewaio)\ **Post date:** [April 15, 2023, 7:29am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/11 "2023-04-15T07:29:35Z")
@Darren_Murphy Awesome! Submitted! ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/3/93d9110c63a973775e903a8ea9730d9b80941d99.png) Thanks for the effort! ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [April 16, 2023, 7:29am UTC](https://community.glideapps.com/t/oh-sheetsssss/60528/12 "2023-04-16T07:29:53Z")
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