# Occasional Hanging at initial login

**URL:** <https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073>\
**Category:** Report a Bug\
**Created:** [November 7, 2020, 1:36am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073 "2020-11-07T01:36:52Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:36am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/1 "2020-11-07T01:36:52Z")

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My app’s URL: [scrutineers.glideapp.io](http://scrutineers.glideapp.io)

Users are reporting occasional hangs when they first try to log in. This is troublesome for us because some users may just give up and not use our app

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [November 7, 2020, 1:38am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/2 "2020-11-07T01:38:26Z")

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When exactly does the hang occur? And where are your users (in the world)?

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**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:39am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/3 "2020-11-07T01:39:13Z")

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At initial login. They are in the US.

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [November 7, 2020, 1:40am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/4 "2020-11-07T01:40:03Z")

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So, when they enter the pin? Before they enter the pin? The time between entering the pin and logging in? Can you please be more specific?

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**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\
**Post date:** [November 7, 2020, 1:41am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/5 "2020-11-07T01:41:07Z")

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It seems to be working well. I’m in TX. No delay at all.

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**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:43am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/6 "2020-11-07T01:43:04Z")

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Before the PIN, after hitting Continue on the initial screen

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**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:43am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/7 "2020-11-07T01:43:32Z")

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It’s intermittent

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<div class="post-metadata">

**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:44am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/8 "2020-11-07T01:44:57Z")

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Would using a custom domain fix this problem?

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**Author:** ![Misty\_Meadows](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/misty_meadows/32/15473_2.png) [@Misty\_Meadows](https://community.glideapps.com/u/Misty_Meadows)\
**Post date:** [November 7, 2020, 1:56am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/9 "2020-11-07T01:56:24Z")

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Before the PIN, after hitting Continue on the initial screen

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**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\
**Post date:** [November 9, 2020, 5:07am UTC](https://community.glideapps.com/t/occasional-hanging-at-initial-login/18073/10 "2020-11-09T05:07:03Z")

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DEFINITELY happening to me as well. My apps url: [reccord.glideapp.io](http://reccord.glideapp.io)

Support URL:

> **[Glide · Create Apps from Google Sheets](https://go.glideapps.com/support/5aee7002-805c-40e5-a1a0-0660adae3467)**

Its intermittent