# Not able to add Discord bot connection (Starter plan) **URL:** \ **Category:** Ask for Help\ **Created:** [September 11, 2023, 6:30pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010 "2023-09-11T18:30:35Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vRCr\_Racing\_League](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vrcr_racing_league/32/63216_2.png) [@vRCr\_Racing\_League](https://community.glideapps.com/u/vRCr_Racing_League)\ **Post date:** [September 11, 2023, 6:30pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/1 "2023-09-11T18:30:35Z")
Hello, when I try to connect the Discord bot, after login and try to give the permission, an errore message told that? What it means? I have other bots on that server an never had any problems here ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/8/38290219b92ce5def356523dc629f9848026b895.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 12, 2023, 1:21am UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/2 "2023-09-12T01:21:28Z")
I have sent this to the team. Will update you when I hear anything. ---
**Author:** ![vRCr\_Racing\_League](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vrcr_racing_league/32/63216_2.png) [@vRCr\_Racing\_League](https://community.glideapps.com/u/vRCr_Racing_League)\ **Post date:** [September 12, 2023, 7:03am UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/3 "2023-09-12T07:03:17Z")
Ok many thanks…you will write me here? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 12, 2023, 9:06am UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/4 "2023-09-12T09:06:03Z")
Yes, I would update you here if I hear anything. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 12, 2023, 3:05pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/5 "2023-09-12T15:05:00Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: The team asked you to open a support ticket and send the ticket number here to escalate. Thank you! ---
**Author:** ![vRCr\_Racing\_League](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vrcr_racing_league/32/63216_2.png) [@vRCr\_Racing\_League](https://community.glideapps.com/u/vRCr_Racing_League)\ **Post date:** [September 13, 2023, 11:03am UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/6 "2023-09-13T11:03:09Z")
Wait…I have starter plan, so I haven’t contact support button as you told me. How can I do? I pay for this feature, I need it working. ---
**Author:** ![applesandgrits](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@applesandgrits](https://community.glideapps.com/u/applesandgrits)\ **Post date:** [October 14, 2023, 4:20pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/7 "2023-10-14T16:20:36Z")
I’m also having this issue and have been unable to reach any support. Loved Glide so far, but it seems like that the company is taking money for integrations, not maintaining them, and then blocking off any support. Will likely change platforms soon ---
**Author:** ![applesandgrits](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@applesandgrits](https://community.glideapps.com/u/applesandgrits)\ **Post date:** [October 14, 2023, 4:22pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/8 "2023-10-14T16:22:45Z")
I’m thinking that Glide has only hit the quota and has failed to maintain the feature ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/3/23ef0c1904ccb2ad6939bad9918c5b213206a242.png) ---
**Author:** ![vRCr\_Racing\_League](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/vrcr_racing_league/32/63216_2.png) [@vRCr\_Racing\_League](https://community.glideapps.com/u/vRCr_Racing_League)\ **Post date:** [October 16, 2023, 9:43am UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/9 "2023-10-16T09:43:16Z")
we are paying for this…we pass to Starter plan for Discord! And it not work. No good. ---
**Author:** ![Nicolas\_Delaby](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nicolas_delaby/32/65439_2.png) [@Nicolas\_Delaby](https://community.glideapps.com/u/Nicolas_Delaby)\ **Post date:** [October 19, 2023, 11:43pm UTC](https://community.glideapps.com/t/not-able-to-add-discord-bot-connection-starter-plan/66010/10 "2023-10-19T23:43:38Z")
any update on this issue ?