# New users cannot input their own information **URL:** \ **Category:** Ask for Help\ **Created:** [May 14, 2022, 3:02pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964 "2022-05-14T15:02:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 14, 2022, 3:02pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/1 "2022-05-14T15:02:35Z")
Hello all, I am trying to start sharing my app however when a new user gets to the welcome page to create a username, pick a team, and add profile picture they are unable to input any information unless I refresh the glide page separately. Any idea how this can be automated so I don’t have to refresh the page every time I try to add a user? Thanks ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 14, 2022, 5:06pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/2 "2022-05-14T17:06:54Z")
I think we might need some more information and maybe some screenshots to better understand your app flow. Is this a type of custom form on a details screen that adds a row to another table? My initial thought may be that you need a custom action that will add the row and then clear the fields afterwards, but it’s hard to say without knowing more about your app. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [May 14, 2022, 5:51pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/3 "2022-05-14T17:51:42Z")
Are you using the welcome screen mentioned in my gamification series? ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 15, 2022, 12:59am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/4 "2022-05-15T00:59:38Z")
I am using that welcome screen ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 15, 2022, 1:16am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/5 "2022-05-15T01:16:55Z")
It’s a text entry, a choice and a picture upload. The goal is to use this information to separate everyone into teams as well as give each user their own name. The issue I’m having is that in order for a new member to be created I need to refresh the sheet ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/9/c905d4110b0119ab6e26ce63a6a7c7132746e058.png) ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 15, 2022, 1:17am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/6 "2022-05-15T01:17:34Z")
![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/d/9d4fddfc7bf3c1a9b235d3049c655bbd866d304b.png) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 15, 2022, 1:20am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/7 "2022-05-15T01:20:11Z")
Try moving your Users table into Glide Tables. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [May 15, 2022, 1:21am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/8 "2022-05-15T01:21:51Z")
You shouldn’t need to refresh anything. How are you creating new users…from the Google Sheet? You could enter them directly using the Data Editor…you could also build out an “Add User” interface in the app itself. Also, your users will automatically be created when they sign into the app. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 15, 2022, 2:05am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/9 "2022-05-15T02:05:15Z")
Do you have your [User Profiles](https://docs.glideapps.com/all/topics/security-and-user-data/user-profiles) correctly set up? ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 15, 2022, 3:09pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/10 "2022-05-15T15:09:43Z")
Is there a way to transfer it from a google sheet to a glide table or do I need to rebuild as a glide table? ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 15, 2022, 3:12pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/11 "2022-05-15T15:12:11Z")
The users do get created when they first sign into the app, the issue is they are unable to input and data (username, team selection) until the google sheet recognizes a new user has been created. When I input the data manually from my account there is no issue, when a different user attempts to do it, at times, it will not allow them to input anything ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 15, 2022, 3:15pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/12 "2022-05-15T15:15:49Z")
> [@jhoke](#): > > the issue is they are unable to input and data (username, team selection) until the google sheet recognizes a new user has been created. Is there anything in your onboarding flow that depends on formulas in your Google Sheet? Also, do you have any filtering applied to that onboarding screen? ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [May 15, 2022, 4:05pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/13 "2022-05-15T16:05:39Z")
Only filtering is where email is signed in user. It’s a bit strange. I noticed something similar in an app I’m currently building… I have a button with an add row (to Google sheets)…then the button changes when there’s a relation to that new row. In the past, Glide would see this row immediately (even though it shows up in Google Sheets moments later) because it was generated in app…wondering if something changed this week that’s causing this lag… @Mark any ideas? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 15, 2022, 11:36pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/14 "2022-05-15T23:36:27Z")
> [@jhoke](#): > > The users do get created when they first sign into the app, the issue is they are unable to input and data (username, team selection) until the google sheet recognizes a new user has been created. I assume that gets greyed out for a short span? That is the time for Glide to sync the row. I’m not sure if it was a recent thing, I got that problem in some apps that are very big. My recommendation is building at least your users table in Glide Tables, or all of them. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [May 16, 2022, 1:59am UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/15 "2022-05-16T01:59:32Z")
> [@ThinhDinh](#): > > I’m not sure if it was a recent thing Yes…this seems to be recent. ---
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [May 16, 2022, 3:34pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/16 "2022-05-16T15:34:34Z")
@jhoke Could you share a support link and a video so we can take a look at this? ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 17, 2022, 12:35pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/17 "2022-05-17T12:35:44Z")
> **[Golf Skill 2.0](https://subtle-dolls-1085.glideapp.io/)** I think the switching to a glide table may make it more seamless of a process, just curious if this is because it is a google sheet or if it is something else ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [May 17, 2022, 12:40pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/18 "2022-05-17T12:40:26Z")
You are presenting the onboarding screen without requiring users to sign in first. This is the root of the problem. If a user has not signed in, then they will not be attached to any row in your user profiles table. So you need to adjust your privacy settings to Public with Email. ---
**Author:** ![jhoke](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jhoke/32/35443_2.png) [@jhoke](https://community.glideapps.com/u/jhoke)\ **Post date:** [May 19, 2022, 3:08pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/19 "2022-05-19T15:08:00Z")
I made the change so that the user must be signed in, however when they sign in as a new user the on-boarding does not create a new row with their email. Instead it will write their information overtop of the previous user (who was the first row in the table) ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 19, 2022, 3:14pm UTC](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964/20 "2022-05-19T15:14:45Z")
If user profiles are configured properly, then it should be creating a row in the user profile table automatically when they sign in for the first time. Then you need to make sure your onboard screen is filtered where the email is the signed in user. Then they should be updating their own row instead of the first row. [Next page](https://community.glideapps.com/t/new-users-cannot-input-their-own-information/41964.md?page=2)