# New users and Glide support **URL:** \ **Category:** Ask for Help\ **Created:** [January 19, 2024, 7:33pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762 "2024-01-19T19:33:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Erika\_Howard](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erika_howard/32/68446_2.png) [@Erika\_Howard](https://community.glideapps.com/u/Erika_Howard)\ **Post date:** [January 19, 2024, 7:33pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/1 "2024-01-19T19:33:11Z")
Hello, Has anyone had any success getting ahold of someone at Glide? I work at a nonprofit and we are running super ancient ColdFusion code for a directory that we don’t know how to edit, and came across Glide. I made a demo, and it seems great, but then the pricing changed and it seems .org emails would not be included in the Maker profile. We are a small nonprofit and there is no way we could afford spending more than 100 dollars a month on our directory (plus we need a stable pricing structure we know we can count on for years into the future). Our app would probably have between 50 to 100 users each month. Is Glide probably not a good option for us now with the new pricing? ---
**Author:** ![MGA](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mga/32/50456_2.png) [@MGA](https://community.glideapps.com/u/MGA)\ **Post date:** [January 19, 2024, 7:50pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/2 "2024-01-19T19:50:27Z")
Hi @Erika_Howard I am sorry but I do not have an answer to your question at this moment, but **hopefully** someone at Glide will read your post and **hopefully** understand the **mess aka confusion** they have created with the new Pricing Plans. PS Cold Fusion, wow, that’s really old :). ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 20, 2024, 1:57am UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/3 "2024-01-20T01:57:56Z")
Can you help with this @NoCodeAndy ? Thank you. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [January 22, 2024, 6:19pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/4 "2024-01-22T18:19:29Z")
Thanks for the tag, @ThinhDinh! > [@Erika\_Howard](#): > > Is Glide probably not a good option for us now with the new pricing? It depends on the project. If you’re trying to build a simple directory with private access for your nonprofit team, then Glide may not be the best fit. Question: Are all your .org users on the same domain? ---
**Author:** ![Erika\_Howard](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erika_howard/32/68446_2.png) [@Erika\_Howard](https://community.glideapps.com/u/Erika_Howard)\ **Post date:** [January 23, 2024, 5:06am UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/5 "2024-01-23T05:06:37Z")
Hi @NoCodeAndy, Thanks for your response! This project is trying to replace [this](http://laacdirectory.org/) directory that was built many many years ago in ColdFusion but we don’t know how to update it anymore. > Question: Are all your .org users on the same domain? No. Esstentially, it would be an app directory for 110 organizations. When I made the demo I thought .org were included so I was thinking we could resrtict it to those organizations emails and then designate 1 person from each to update their employee contacts. However it seems that it is limited. Does Glide ever consider indivual cases when the use is soley used by non-profit .org domains? I filled out the non-profit application form in December but never heard back. I know Glide is based in the Bay Area, this app would be helping coordination for legal aid attorneys helping low-income Californians. ---
**Author:** ![Erika\_Howard](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erika_howard/32/68446_2.png) [@Erika\_Howard](https://community.glideapps.com/u/Erika_Howard)\ **Post date:** [January 24, 2024, 11:14pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/6 "2024-01-24T23:14:17Z")
Hi @NoCodeAndy Any updates on this? I haven’t ever heard back from support, or sales, or the nonprofit form so I don’t know who else to contact. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [January 25, 2024, 5:48pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/7 "2024-01-25T17:48:58Z")
@Erika_Howard - Hey Erika! We’ve [updated the Maker plan](https://community.glideapps.com/t/updates-to-glide-s-new-plans-and-pricing/70027/5) to try and automatically catch nonprofit orgs based on the email domain. (Your post was one of the reasons we prioritized this, by the way.) I won’t get into the weeds, but there’s some AI and enrichment magic happening behind the scenes. Try the [Personal User Validator](https://personal-user-validator.glide.page/dl/da19fa) to see if your domains are cleared. If not, use the feedback function in there to let us know. 🙏 ---
**Author:** ![Erika\_Howard](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erika_howard/32/68446_2.png) [@Erika\_Howard](https://community.glideapps.com/u/Erika_Howard)\ **Post date:** [January 25, 2024, 6:01pm UTC](https://community.glideapps.com/t/new-users-and-glide-support/69762/8 "2024-01-25T18:01:15Z")
Hi Andy! Wow, thank you so much! We have been evaluating different option and GlideApps truly has been something that seems perfect. I’m very excited that our legal aid attorney’s will have a working directory again! Thank you again, Erika