# New project won't link to google sheet **URL:** \ **Category:** Ask for Help\ **Created:** [May 11, 2023, 11:10pm UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659 "2023-05-11T23:10:47Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Andrew\_Owen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/andrew_owen/32/55871_2.png) [@Andrew\_Owen](https://community.glideapps.com/u/Andrew_Owen)\ **Post date:** [May 11, 2023, 11:10pm UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/1 "2023-05-11T23:10:47Z")
I’m trying to create a new project where the data comes from a google sheet. I’ve clicked ‘new project’ then ‘google sheets’ The pop-up window " Choose an account to continue to Glide" appears, I select the correct account (already logged in) and then click “Allow”. There is a moment of processing and then the pop-up window closes and I’m back projects page and there is no new project. Nothing has happened. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 11, 2023, 11:49pm UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/2 "2023-05-11T23:49:07Z")
Have you tried doing it from another browser? ---
**Author:** ![Andrew\_Owen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/andrew_owen/32/55871_2.png) [@Andrew\_Owen](https://community.glideapps.com/u/Andrew_Owen)\ **Post date:** [May 12, 2023, 12:04am UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/3 "2023-05-12T00:04:02Z")
Thanks for your reply. I’ve tried Chrome, Firefox, and Safari. I tried again with Chrome after clearing all history, cache, etc. Same outcome everytime. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 12, 2023, 12:35am UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/4 "2023-05-12T00:35:57Z")
Please submit a ticket so the team can look more into this. Thank you! > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![Andrew\_Owen](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/andrew_owen/32/55871_2.png) [@Andrew\_Owen](https://community.glideapps.com/u/Andrew_Owen)\ **Post date:** [May 12, 2023, 10:27pm UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/5 "2023-05-12T22:27:34Z")
I managed to solve my own issue. I was logged in as a team member (with a gmail account) and it didn’t work. When I logged in as the team admin, I was able to link a project to a google sheet (the google/glide interface worked). Not clear if only admins can do this and/or under what conditions. Also, if others are here. ThinhDinh’s helpful point about support ticket only works for the higher-end plans (I was on a starter level and there doesn’t appear to be support tickets for that). ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 12, 2023, 11:56pm UTC](https://community.glideapps.com/t/new-project-wont-link-to-google-sheet/61659/6 "2023-05-12T23:56:59Z")
Thank you for sharing the info, I appreciate it. I would have expected all members to be able to do it, not sure if it’s a bug.