# New player - Get Part of URL not working for non logged-in users **URL:** \ **Category:** Report a Bug\ **Created:** [May 9, 2024, 1:13pm UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220 "2024-05-09T13:13:04Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 9, 2024, 11:33pm UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220/2 "2024-05-09T23:33:18Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: Glide Support is available with any paid plan. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). (Last updated: 9th May 2024) To create a Support Ticket: Open the App that is giving you problems, and click on the Question mark in the bottom right corner of the builder: Select Get Help: Select Support: [CleanShot 2024-05-09 at 21.10… Can you submit a ticket? Thank you. --- _[View the full topic](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220)._