# New player - Get Part of URL not working for non logged-in users

**URL:** <https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220>\
**Category:** Report a Bug\
**Created:** [May 9, 2024, 1:13pm UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220 "2024-05-09T13:13:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![burningmikey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/burningmikey/32/49706_2.png) [@burningmikey](https://community.glideapps.com/u/burningmikey)\
**Post date:** [May 9, 2024, 1:13pm UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220/1 "2024-05-09T13:13:04Z")

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Hi,  
The Get Part of URL doesn’t work for non logged-in users when using the new player (it does for logged-in users). A simple test checking/unchecking the new player will show it.  
Thank you!

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [May 9, 2024, 11:33pm UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220/2 "2024-05-09T23:33:18Z")

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> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: Glide Support is available with any paid plan. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). (Last updated: 9th May 2024) To create a Support Ticket: Open the App that is giving you problems, and click on the Question mark in the bottom right corner of the builder: Select Get Help: Select Support: [CleanShot 2024-05-09 at 21.10…

Can you submit a ticket? Thank you.

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**Author:** ![burningmikey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/burningmikey/32/49706_2.png) [@burningmikey](https://community.glideapps.com/u/burningmikey)\
**Post date:** [May 10, 2024, 12:53am UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220/3 "2024-05-10T00:53:17Z")

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I will, thank you.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [May 17, 2024, 12:54am UTC](https://community.glideapps.com/t/new-player-get-part-of-url-not-working-for-non-logged-in-users/73220/4 "2024-05-17T00:54:13Z")

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