# New Computer can't log in **URL:** \ **Category:** Ask for Help\ **Created:** [February 27, 2024, 12:40am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187 "2024-02-27T00:40:25Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 27, 2024, 12:40am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/1 "2024-02-27T00:40:25Z")
I am moving to a new computer. I was logged in on my old computer. When I went to Sign In on GlideApps, it asked for my email address and said it would send me a link. But the email never came. I tried publishing an app on the old machine and inviting myself via email. That email came and I was able to get into the app on the new machine. I tried signing out of the old computer and signing in on just the new one, but still received no email. I tried to sign back in on the old machine and now am getting no email to allow me to sign in there. I have inspected my junk and spam folders, but there is nothing there. I tried logging into Glide Data Editor Feedback and did successfully get a pin and logged in. Any ideas? Follow-up: What I really want is to get back to the apps I was working on. How can I get there? Thanks, Jack ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 27, 2024, 11:42pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/2 "2024-02-27T23:42:12Z")
Are you using a personal Gmail or something else? It’s weird that it’s not even in spam. ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 28, 2024, 12:21am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/3 "2024-02-28T00:21:12Z")
I have been using my [bellsouth.net](http://bellsouth.net) email. I just tried with gmail to see if I could sign out and sign back in the bellsouth. That didn’t work. Can you just send me a link that I could use? Thanks! - Jack ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 28, 2024, 12:25am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/4 "2024-02-28T00:25:30Z")
What we observe in the past for these situations was that email domain providers blocked Glide’s email from coming in, but I’m not sure if it’s the case here. I saw another person who seems to be having a login problem as well. > [@Impossible to open Glide](https://community.glideapps.com/t/impossible-to-open-glide/71215): > > Dear All, Since this morning, I do not manage to connect to Glide. When I want to open my GlideApp the spinner works but my app never open. So I try to connect directly from the home page of glide but when I click on “LogIn”, a "signin"page opens (asking me my job, my company and so on). Can you help me ? ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 28, 2024, 12:47am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/5 "2024-02-28T00:47:16Z")
I am getting emails when I log in to Glide Data Editor Feedback - and I am getting your emails. I would be happy to go in through gmail, but I need access to the apps I created using BellSouth. A couple of those are livev and still working, but I can’t access them. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 28, 2024, 4:14am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/6 "2024-02-28T04:14:37Z")
> [@jhuisman](#): > > I am getting emails when I log in to Glide Data Editor Feedback - and I am getting your emails. Can you clarify what you mean by “Glide Data Editor Feedback”? ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 28, 2024, 4:03pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/7 "2024-02-28T16:03:56Z")
The email was from ‘no-reply@auth.appnotify.io’ entitled. “Your pin for Glide Data Editor Feedback is \_\_\_\_\_” They sent me the PIN to the [bellsouth.net](http://bellsouth.net) account about 2 weeks ago (attached). And, just last Friday, I got an access PIN to the [bellsouth.net](http://bellsouth.net) account sent to me (also attached). So, it has been working until just a couple days ago. On Saturday, I published an app. Just now, I looked up the “You’ve published…” email I received last Saturday. Opening the email, I clicked the ‘Open App’ button to try the app now. It asked for my email address which I entered - the same one I use to develop my apps (the [bellsouth.net](http://bellsouth.net) one) - and glide immediately sent me a response to the [bellsouth.net](http://bellsouth.net) email address with a pin so I could use that app. That worked. Why can’t I get in to develop? What do I have to do? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 28, 2024, 11:50pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/8 "2024-02-28T23:50:02Z")
I just tried logging into [go.glideapps.com](http://go.glideapps.com) with an email and I do have the email. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/f/ef0f42804ff2e6fa37e793322cb4a0c939ad3275.png) If you follow the same process as me and don’t get the email, I can only assume [bellsouth.net](http://bellsouth.net) is somehow blocking emails from [no-reply@glideapps.com](mailto:no-reply@glideapps.com). I’m not sure I can help more here. ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 29, 2024, 12:41am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/9 "2024-02-29T00:41:35Z")
I just tried logging into [**go.glideapps.com**](http://go.glideapps.com) with an email and I don’t have the email. How can I get back in another way? - Jack ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 29, 2024, 12:42am UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/10 "2024-02-29T00:42:19Z")
I don’t have any further recommendations here. @NoCodeAndy might know more. ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 29, 2024, 8:31pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/11 "2024-02-29T20:31:56Z")
Thanks. I will try contact him as well. - Jack ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [February 29, 2024, 8:34pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/12 "2024-02-29T20:34:44Z")
I have half a year of work there and apps I have shown as potentials to 3 clients. I have used the webmail approach to looking at [bellsouth.net](http://bellsouth.net) directly and there are no emails from [**no-reply@glideapps.com**](mailto:no-reply@glideapps.com) there. There is nothing from glide in spam and I have nothing blocked and no filters set at the website level. So, I seem to be at a dead end. So, here are some ideas: 1. Can you add the @gmail.com address to the @bellsouth.net team so I can get access that way? – OR – 2. Can you share/copy the apps on the @bellsouth.net to the @gmail.com – specifically: Gig Magic, Job Genie and Lead Magic(?)? 3. Can you change the email used in the current bellsouth account to the @gmail.com)? I hate to lose all the work completely. There is no back-up locally that I can do (of which I am aware at least) so I am at Glide’s mercy. I am also contacting NoCodeAndy… Thanks, Jack ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 29, 2024, 11:38pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/13 "2024-02-29T23:38:05Z")
Hi Jack, I understand the frustration but at this point it’s best to wait for @NoCodeAndy 's response or open a support ticket. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: I’m just a fellow user trying to help 😅 ---
**Author:** ![jhuisman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jhuisman](https://community.glideapps.com/u/jhuisman)\ **Post date:** [March 1, 2024, 1:41pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/14 "2024-03-01T13:41:06Z")
Thank you very much. I appreciate all you do and have done. I thought you were a glide employee because you are so responsive. Great job! ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [March 1, 2024, 5:00pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/15 "2024-03-01T17:00:24Z")
We took this to DM since it’s account specific. 🙂 ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [March 1, 2024, 5:00pm UTC](https://community.glideapps.com/t/new-computer-cant-log-in/71187/16 "2024-03-01T17:00:26Z")