# Need support for security needs **URL:** \ **Category:** Ask for Help\ **Created:** [September 29, 2025, 3:01pm UTC](https://community.glideapps.com/t/need-support-for-security-needs/84654 "2025-09-29T15:01:54Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![JulioEgr](https://avatars.discourse-cdn.com/v4/letter/j/977dab/32.png) [@JulioEgr](https://community.glideapps.com/u/JulioEgr)\ **Post date:** [September 29, 2025, 3:01pm UTC](https://community.glideapps.com/t/need-support-for-security-needs/84654/1 "2025-09-29T15:01:54Z")
Hi! We recently acquired a Maker plan in my company but require some support in order to fullfill some needs, so we can aim for a higher plan. I tried following the steps here: [Support | Glide Docs](https://www.glideapps.com/docs/support) But the button required to contact support no longer exists. I tried clicking the button with the white question mark but it doesn’t open anything. I tried the AI and it supposedly sent a ticket but didn’t get any response. I tried mailing [team@glideapps.com](mailto:team@glideapps.com) as the AI told me to, but didn’t get any response. Is there any way of contacting Support to clarify some doubts and move forward with our projects? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [September 29, 2025, 3:28pm UTC](https://community.glideapps.com/t/need-support-for-security-needs/84654/2 "2025-09-29T15:28:41Z")
> [@JulioEgr](#): > > I tried clicking the button with the white question mark but it doesn’t open anything. > > I tried the AI and it supposedly sent a ticket but didn’t get any response How were you able to communicate with the AI if the button to open it didn’t work for you? Contact with Glide support is primary though the floating chat button at the lower right of the builder screen, which is mostly AI unless it escalates to an actual support person. If you don’t see it, you may have opted out of cookies and tracking. But it sounds like you were able to open a ticket via that button or some other method. Be sure to check your email or spam folder if they happened to respond by email. ![1000005925](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/e/3e02bbfa538af80dd909ab97a3f0cb4e9fb67a8a.jpeg) > [@JulioEgr](#): > > I tried mailing [team@glideapps.com](mailto:team@glideapps.com) as the AI told me to, but didn’t get any response I don’t know how you ended up with that email address. I’m not aware of it being a valid address, but I could be wrong. I assume it’s not something they would respond to as it’s probably not a valid support email. As always, don’t hesitate to ask questions in the community. Depending on the questions you are asking we may be able to provide support here as well. ---
**Author:** ![JulioEgr](https://avatars.discourse-cdn.com/v4/letter/j/977dab/32.png) [@JulioEgr](https://community.glideapps.com/u/JulioEgr)\ **Post date:** [September 29, 2025, 4:00pm UTC](https://community.glideapps.com/t/need-support-for-security-needs/84654/3 "2025-09-29T16:00:14Z")
Hi, thanks for the response There are two buttons, one to access the AI and another one with a question mark that doesn’t do anything. Thanks for letting me know of the cookies option, I’ll try it out. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 30, 2025, 1:56am UTC](https://community.glideapps.com/t/need-support-for-security-needs/84654/4 "2025-09-30T01:56:17Z")
> [@JulioEgr](#): > > There are two buttons, one to access the AI and another one with a question mark that doesn’t do anything. Try changing your VPN to another location to see if it works. It has been like that for my country (Vietnam) for quite a while, I figure that might be a region block from the Intercom side.