# My Glide Cant Reload Database From Excel

**URL:** <https://community.glideapps.com/t/my-glide-cant-reload-database-from-excel/59922>\
**Category:** Ask for Help\
**Created:** [March 31, 2023, 3:00am UTC](https://community.glideapps.com/t/my-glide-cant-reload-database-from-excel/59922 "2023-03-31T03:00:46Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [March 31, 2023, 11:06pm UTC](https://community.glideapps.com/t/my-glide-cant-reload-database-from-excel/59922/4 "2023-03-31T23:06:26Z")

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Please open a support ticket.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

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_[View the full topic](https://community.glideapps.com/t/my-glide-cant-reload-database-from-excel/59922)._