# My Excel update is not syncing yet pop-out shows Glide has the correct data **URL:** \ **Category:** Report a Bug\ **Tags:** data-sync\ **Created:** [May 3, 2024, 8:02pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049 "2024-05-03T20:02:57Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Dea-Sue\_Pelletier](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dea-sue_pelletier/32/59315_2.png) [@Dea-Sue\_Pelletier](https://community.glideapps.com/u/Dea-Sue_Pelletier)\ **Post date:** [May 3, 2024, 8:02pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/1 "2024-05-03T20:02:57Z")
I have new rows and deletes in my primary data file. When I select the data tab and pop-out the data, I can see that all my changes are appearing. Yet the file will not sync, even manually. > **[Pelletier Area Rug](https://pelletier-pricing-portal.glide.page)** Microsoft 10 Chrome ![glide error](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/6/46c2d61b7fbda42759a1cb63a261ac1abd1904b3.jpeg) Help! Thank you ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 3, 2024, 11:23pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/2 "2024-05-03T23:23:20Z")
So your backend is Excel or Google Sheets (many people refer to Google Sheets as “Excel” in this forum so just have to ask to be sure). Did you make any changes to your account’s login credentials recently? The one where you host the Excel/Google Sheets file. ---
**Author:** ![Dea-Sue\_Pelletier](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dea-sue_pelletier/32/59315_2.png) [@Dea-Sue\_Pelletier](https://community.glideapps.com/u/Dea-Sue_Pelletier)\ **Post date:** [May 4, 2024, 12:16am UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/3 "2024-05-04T00:16:52Z")
It is Excel. I don’t recall any recent changes to account. Thank you Live joyfully! > ![](https://sea2.discourse-cdn.com/flex020/user_avatar/community.glideapps.com/thinhdinh/45/49_2.png "ThinhDinh") | [ThinhDinh](https://community.glideapps.com/u/thinhdinh) Leader > May 3 | > > - | - | So your backend is Excel or Google Sheets (many people refer to Google Sheets as “Excel” in this forum so just have to ask to be sure). Did you make any changes to your account’s login credentials recently? The one where you host the Excel/Google Sheets file. ---
**Author:** ![Dea-Sue\_Pelletier](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dea-sue_pelletier/32/59315_2.png) [@Dea-Sue\_Pelletier](https://community.glideapps.com/u/Dea-Sue_Pelletier)\ **Post date:** [May 17, 2024, 2:08pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/4 "2024-05-17T14:08:26Z")
Any insight? I continue to have this issue and have not been able to sync. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [May 18, 2024, 12:34am UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/5 "2024-05-18T00:34:27Z")
> **[Best Practices for Asking for Support | Glide Help Center](https://help.glideapps.com/en/articles/9324487-best-practices-for-asking-for-support)** > > A Step-by-Step Guide to Submitting Support Tickets I would suggest submitting a ticket. ---
**Author:** ![elev8td](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/elev8td/32/72546_2.png) [@elev8td](https://community.glideapps.com/u/elev8td)\ **Post date:** [May 20, 2024, 11:09pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/6 "2024-05-20T23:09:59Z")
We are experiencing the same issue with Glide and Excel through OneDrive. We cannot sync and get a 1035 error - we have submitted a ticket last week but no reply. I can see we’re not the only ones experiencing this problem. ---
**Author:** ![Dea-Sue\_Pelletier](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dea-sue_pelletier/32/59315_2.png) [@Dea-Sue\_Pelletier](https://community.glideapps.com/u/Dea-Sue_Pelletier)\ **Post date:** [May 22, 2024, 5:33pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/7 "2024-05-22T17:33:37Z")
I guess I feel a little better that it’s not just me. But no reply isn’t giving me warm and fuzzies. User confidence is low. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [November 18, 2024, 5:33pm UTC](https://community.glideapps.com/t/my-excel-update-is-not-syncing-yet-pop-out-shows-glide-has-the-correct-data/73049/8 "2024-11-18T17:33:42Z")
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