# My app changed for a free plan

**URL:** <https://community.glideapps.com/t/my-app-changed-for-a-free-plan/68230>\
**Category:** Ask for Help\
**Created:** [November 29, 2023, 7:34am UTC](https://community.glideapps.com/t/my-app-changed-for-a-free-plan/68230 "2023-11-29T07:34:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Adin\_Education](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adin_education/32/15962_2.png) [@Adin\_Education](https://community.glideapps.com/u/Adin_Education)\
**Post date:** [November 29, 2023, 7:34am UTC](https://community.glideapps.com/t/my-app-changed-for-a-free-plan/68230/1 "2023-11-29T07:34:39Z")

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My application transitioned to a free plan due to a payment dismissal. Despite renewing my payment for the entire upcoming year (until the end of 2024), the plan has not shifted from free to pro as expected. Unfortunately, I am unable to contact support on this matter because my app is categorized as free.

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [November 29, 2023, 12:44pm UTC](https://community.glideapps.com/t/my-app-changed-for-a-free-plan/68230/2 "2023-11-29T12:44:12Z")

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You should still be able to open a billing inquiry.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: