# My account has been set to a free account while I had a membership for more than 1 and half year?

**URL:** <https://community.glideapps.com/t/my-account-has-been-set-to-a-free-account-while-i-had-a-membership-for-more-than-1-and-half-year/75938>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [August 28, 2024, 7:50am UTC](https://community.glideapps.com/t/my-account-has-been-set-to-a-free-account-while-i-had-a-membership-for-more-than-1-and-half-year/75938 "2024-08-28T07:50:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Benjamin\_Sabbah](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/benjamin_sabbah/32/19379_2.png) [@Benjamin\_Sabbah](https://community.glideapps.com/u/Benjamin_Sabbah)\
**Post date:** [August 28, 2024, 7:50am UTC](https://community.glideapps.com/t/my-account-has-been-set-to-a-free-account-while-i-had-a-membership-for-more-than-1-and-half-year/75938/1 "2024-08-28T07:50:15Z")

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## I was on a legacy pro plan and now I am on a free account. I have not touched anything. Could you please fixe it asap. It is very annoying for my customers.

Team ID : xrv5DLK49ltGjHgADxuc

Connexion email : [test.benjamin.sabbah@gmail.com](mailto:test.benjamin.sabbah@gmail.com)

 ![Capture d’écran 2024-08-28 à 09.44.55](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/1/e1a2672a915be17aeee2ae0607612cae985d8dfe.png)

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**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [August 28, 2024, 2:53pm UTC](https://community.glideapps.com/t/my-account-has-been-set-to-a-free-account-while-i-had-a-membership-for-more-than-1-and-half-year/75938/2 "2024-08-28T14:53:01Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [February 24, 2025, 2:53pm UTC](https://community.glideapps.com/t/my-account-has-been-set-to-a-free-account-while-i-had-a-membership-for-more-than-1-and-half-year/75938/3 "2025-02-24T14:53:16Z")

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